Maxine Gabrielle Borja
Rockville
Summary
Dynamic and results-oriented professional with extensive experience in customer service and event coordination, notably at The Cheesecake Factory. Excelled in multitasking and organizational skills, managing up to 20 guests simultaneously. Demonstrated strong communication abilities and a commitment to creating positive customer experiences. Proficient in POS systems and adept at fostering team support.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
06.2024 - Current
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Attended 10 to 20 guests at one time.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Host
The Cheesecake Factory
01.2023 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Birthday Party Hostess
Zavazone
10.2021 - 07.2022
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Helped clients plan themed events for young children.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Student Assistant for a Summer Special ED Program
MCPS- Community Service Hours
07.2018 - 08.2018
- Mentored and tutored individual students with autism needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Built strong one on one connections with students.
Education
High School Diploma -
Rockville High School
Rockville, MD06-2022
Skills
- Team member support
- Strong work ethic
- Multitasking
- Organizational skills
- Strong communication skills
- Experience with handling high volume phone calls
Languages
English
Filipino
Timeline
Server
The Cheesecake Factory
06.2024 - Current
Host
The Cheesecake Factory
01.2023 - 05.2024
Birthday Party Hostess
Zavazone
10.2021 - 07.2022
Student Assistant for a Summer Special ED Program
MCPS- Community Service Hours
07.2018 - 08.2018
High School Diploma -
Rockville High School
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