Mayra Ruiz
Bowie
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Experienced with organizing and supporting activity programs. Utilizes strong organizational and planning skills to ensure smooth execution of events. Knowledge of effective communication techniques to foster positive interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Activity Director's Assistant
Villa Rosa Nursing Home
06.2023 - Current
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Provided emotional support and companionship to improve quality of life for residents.
- Developed and maintained relationships with community organizations and agencies.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Scheduled movies, entertainment, and other special events.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Administered and tracked client service payments.
- Enhanced residents' social engagement by organizing and leading daily recreational activities.
Lead Retail Sales Associate
Khols
08.2020 - 06.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Participated in team meetings to discuss sales targets, strategies for improvement.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Handled cash register operations accurately, processing transactions efficiently.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
Concierge
Salontra
05.2019 - 08.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Upheld policies and procedures by providing high level of customer service.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05-2020
Skills
- Customer service
- Records coordination
- Office administration
- Certify cosmetologist
- Certified ADC
- Schedule coordination
- Problem-solving
- Inventory ordering
- Time management
- Event coordination
- Attention to detail
- Multitasking
- Certified APC
- Microsoft office
- Communication
- Multitasking Abilities
- Data entry software
- Scheduling expertise
Certification
- [cosmetologist] [Top curl] [2023]
- Analog-to-digital converter (ADC) certification
- APC certification
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Activity Director's Assistant
Villa Rosa Nursing Home
06.2023 - Current
Lead Retail Sales Associate
Khols
08.2020 - 06.2023
Concierge
Salontra
05.2019 - 08.2020
- [cosmetologist] [Top curl] [2023]
- Analog-to-digital converter (ADC) certification
- APC certification
High School Diploma -
Charles Herbert Flowers High School
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