Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mckaylin Stokes

Columbia

Summary

Dynamic Assistant Manager with proven expertise at DTLR in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I foster a positive work environment while effectively resolving customer complaints. My proactive approach to staff training and development has consistently driven team performance and improved service quality.

Overview

3
3
years of professional experience

Work History

Assistant Manager

DTLR
12.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

PART-TIME Assistant Manager

Childrens Place
07.2022 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

WILDE LAKE HIGH SCHOOL
COLUMBIA, MD
05.2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Team building
  • Recruiting and interviewing
  • Policy enforcement

Additional Information

  • Experienced in dealing with children with special needs
  • Was a teachers aid my senior year to the Special education lead at Wilde Lake High School
  • Can lead and develop at a pace that suits children or adults with special needs
  • Able to assist with lesson plans and provide guidance to students when needed

Timeline

Assistant Manager

DTLR
12.2024 - 03.2025

PART-TIME Assistant Manager

Childrens Place
07.2022 - 01.2024

WILDE LAKE HIGH SCHOOL

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Mckaylin Stokes