McKenna Zeiders
Street
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Lead Host
Kipos Hellenic / Giorgios Hospitality Group
04.2024 - 04.2025
- Oversaw daily front-of-house operations, ensuring efficient guest service and smooth workflow.
- Trained and mentored new hosts, enhancing team performance and customer interaction skills.
- Managed reservation systems to optimize seating arrangements and reduce wait times for guests.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Implemented procedures to improve guest experience, resulting in higher satisfaction ratings.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Coordinated special events and private parties, handling logistics from planning to execution.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Host/Server
Tequila Willies
11.2022 - 03.2024
- Accommodating customers, reservations, and seating fairly to servers
- Helping out bartenders and managers, food running and bussing, helping servers when they need it
- Managed waitlists efficiently, optimizing table turnover rates.
- Greeted and seated guests, ensuring positive initial experience.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for all customers.
Team member
Sheetz
07.2021 - 10.2022
- Worked registers, stocking, kitchen.
- Customer service skills, cleaning, helping customers with their needs.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated cash register efficiently, handling transactions with accuracy and attention to detail.
- Provided exceptional customer service, ensuring satisfaction and fostering positive experiences.
- Managed inventory restocking, ensuring product availability and minimizing waste.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Cedar Cliff High School
06.2023
Skills
- Team management
- Exceptional communication
- Guest relations
- Task delegation
- Reservation management
- Strong leadership
- Customer service
- Effective multitasking
- Interactive communication skills
- Detail-oriented
- Positive and professional
Hobbies and Interests
Reading, writing, music, socializing, hanging out with friends, drawing, traveling, swimming, going to the gym, visiting new places, and family time.
Timeline
Lead Host
Kipos Hellenic / Giorgios Hospitality Group
04.2024 - 04.2025
Host/Server
Tequila Willies
11.2022 - 03.2024
Team member
Sheetz
07.2021 - 10.2022
High School Diploma -
Cedar Cliff High School
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