Summary
Overview
Work History
Education
Skills
References
Awards
Training
Community Resource Utilization
Certification
Timeline
Generic

McKenzie Brown

Hagerstown

Summary

Compassionate Student Success Coordinator highly productive in task completion, ensuring students receive outstanding support and guidance. Skilled in developing comprehensive student success strategies, academic advising, and program development to foster educational achievement. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to effectively meet diverse student needs and promote an engaging learning environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Jimmy Joys Log Cabin
Hancock
07.2023 - Current
  • Excelled in fast-paced environments while maintaining high sanitation standards, per health regulations.
  • Communicated with kitchen staff regarding customer allergies, and special requests.
  • Accurately processed cash transactions according to company procedures.
  • Took customer orders promptly, and ensured accuracy.
  • Monitored daily specials, new menu items, and promotions to enhance the customer experience.
  • Collaborated with restaurant staff to optimize operational efficiency.
  • Delivered exceptional customer service to drive satisfaction.

Nursing Student Success Services Coordinator

WV Junior College
Bridgeport
08.2022 - 03.2023
  • Set up courses via Canvas and held faculty and student meetings every 6 weeks.
  • Provided leadership and support to students and faculty, addressing testing anxiety and strategies.
  • Monitored student performance, assisting individuals in maintaining a 3.0 GPA.
  • Proctored exams, managed classrooms, reviewed recorded distance education assessments, and graded handwritten submissions.
  • Completed background checks for students and faculty, as well as student and faculty onboarding, including handling and organizing transcripts, transfer of credits, and required medical documentation, and coordinating with other departments, including financial aid.
  • Completed scrubs and textbook transactions for all cohorts, both hybrid and in-person, every 6 weeks.
  • Maintained compliance with ABHES and BON education regulations and requirements. Completed multiple community resource utilization lessons for courses.
  • Performed administrative tasks such as scheduling meetings or maintaining databases.
  • Collaborated with faculty members to ensure successful program outcomes for students.
  • Developed, coordinated, and implemented student services programs, as well as evaluated existing programs and proposed new strategies for improvement.
  • Managed multiple projects simultaneously while ensuring deadlines were met.

Administrative Assistant/Registrar

WV Junior College
Bridgeport
02.2022 - 08.2022
  • Organized student information with integrity and confidentiality.
  • Complete many office administrative tasks, both individually and with peers.
  • Work with students by taking attendance, assisting with career goals, and helping peers with labs.
  • Use time-management skills to balance daily administrative duties, as well as other scheduled or unscheduled tasks presented.
  • Coordinated and assisted other departments and instructors with scheduling and handling important documents.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Developed and maintained filing systems for confidential documents and records.
  • Completed multiple community resource utilization lessons for courses (Psychology, Research & Writing, Student Success Strategies, Career Prep, and Current Events).
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Assistant Manager

Subway
Fairmont
01.2019 - 07.2023
  • Assisted General Management and team associates with daily tasks, including training.
  • I greeted and completed customers' orders, including completing monetary transactions.
  • Handled store cash drops, daily sales reports, scheduling, as well as the opening and closing functions of the facility.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

MS - Learning Experience Design & Educational Technology

Western Governors University
Salt Lake City, UT
03.2025

Bachelor of Science - Psychology

Fairmont State University
Fairmont, WV
05.2022

Diploma -

Kenwood High School
Essex, Maryland
06.2017

Skills

  • Customer service expertise
  • Curriculum development
  • Academic advising
  • Learning management systems
  • Learning design
  • Data analysis
  • E-learning development
  • Student engagement
  • Program evaluation
  • Project management
  • Medical records management
  • Task prioritization
  • Conflict resolution
  • Cash management
  • Interpersonal effectiveness
  • Effective communication skills
  • Time management
  • Training and development
  • Adaptability
  • Critical thinking
  • Collaboration skills
  • Microsoft Office Suite proficiency
  • Microsoft Teams collaboration
  • Adobe Acrobat proficiency
  • PDF editing skills
  • Google Workspace proficiency

References

  • Jenica, Greynolds, Former Campus President, Jenicagreynolds@gmail.com, (304) 669-2765, WV Junior College
  • Nicole, Holyfield, Program Coordinator, nholyfield@unitekcollege.edu, (304) 993-9099, Unitek College
  • Daniel, Cutri, Head Acrobatics & Tumbling Coach, ddicarlo@fairmontstate.edu, (304) 333 – 3725, Fairmont State University, 1201 Locust Ave, Fairmont, WV, 26554
  • Pastor Matt, Holbert, pastorholbert@gmail.com, (304) 366-4667, (304) 841 8651, Grace Lutheran Church, 300 Gaston Ave, Fairmont, WV, 26554, Office, Cell
  • Corey, Carpenter, General Manager, (304) 366-4046, Subway, 2600 Middletown Cir Suite 119, Fairmont, WV, 26554

Awards

  • WV Junior College WE CARE Acknowledgments for Work Ethic & Accountability by CEO and Leadership team
  • WGU Exceptional Award – Learning Experience Design Foundations II Task 3 by Vice President Evaluations Operations

Training

  • The Assertive Assistant: Leading Through Actions & Words – February 2023
  • 25 Tips for College Success: Utilizing Online Resources to Increase Retention & Completion – January 2023
  • Presidential Best Practices in Teaching: Lessons in Leadership & Education – November 2022
  • What Brain-based Techniques Can I Use to Engage Students During Class? – November 2022
  • How Can I Spark Conversation in the Classroom? – November 2022
  • What is Upgrading and How Can It Unleash your Students Potential? – October 2022
  • How Can I Teach with Confidence in the Hyflex Classroom? – September 2022
  • Building Effective Communication with Students – August 2022
  • Humanizing Distance Education – July 2022
  • Annual FERPA training – June 2022
  • Quality Feedback that Leads to Higher Outcomes – March 2022

Community Resource Utilization

  • CUR101 – Current Events (April 2022)
  • SSS101 – Student Success Strategies (August & December 2022)
  • CAR101 – Career Preparation (August 2022, January & February 2023)
  • PSY201 – General Psychology (December 2022)
  • RAW101 – Research and Writing (May 2022)

Certification

  • CITI Certified

Timeline

Server

Jimmy Joys Log Cabin
07.2023 - Current

Nursing Student Success Services Coordinator

WV Junior College
08.2022 - 03.2023

Administrative Assistant/Registrar

WV Junior College
02.2022 - 08.2022

Assistant Manager

Subway
01.2019 - 07.2023

MS - Learning Experience Design & Educational Technology

Western Governors University

Bachelor of Science - Psychology

Fairmont State University

Diploma -

Kenwood High School

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