- Avid Reader
- Road Trips
- Vlogging
- Baking
- Fashion and Style
- Video Gaming
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Watching Movies and TV Shows
- Music
- Photography
McKenzie Roenick
Germantown
Summary
Detail-oriented Criminal Justice graduate with extensive experience in high-volume, client-facing retail environments. Known for maintaining organized workflows, training team members on operational procedures, and managing inventory and documentation with accuracy. Demonstrates strong communication, multitasking, and problem-solving abilities while upholding company policies and professional standards. Recognized as a dependable team contributor who builds positive working relationships and adapts quickly to fast-paced settings. Seeking to leverage administrative, organizational, and client service skills in a legal support role.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bath & Body Works
Gaithersburg, MD
05.2024 - Current
- Analyzed sales data to identify trends, optimize inventory levels, and improve stock management processes.
- Fostered strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced store presentation by maintaining visual standards, ensuring an appealing shopping environment for customers.
- Execute floorset marketing plans by building visual merchandising displays according to corporate directives and strict timelines
- Monitor and maintain accurate in-store and off-site inventory levels, supporting organized stock control and operational efficiency
- Coordinate task delegation to associates during high-volume operational periods to ensure timely project completion
- Communicate with team members and leadership regarding product availability, placement, and replenishment needs
- Apply up-to-date knowledge of promotions, pricing changes, and store procedures to ensure accurate implementation and compliance
- Track and replenish store-use and cleaning supplies, preparing detailed order lists to support uninterrupted daily operations
- Arrange merchandise in visually strategic formats to improve accessibility, workflow, and sales performance
- Support a collaborative team environment while managing multiple priorities in a fast-paced setting
Sales Associate
American Eagle Outfitters, Inc
Clarksburg, MD
08.2019 - 01.2025
- Maintain organized and compliant sales floor and stockroom through daily recovery and operational procedures, ensuring an efficient, high-productivity work environment
- Train and onboard new team members in POS system operation, company policies, inventory processes, and customer service standards
- Deliver client-focused service by assessing needs, explaining product features, and providing tailored recommendations in a high-volume setting
- Communicate current promotions, pricing, and policy updates with accuracy, serving as a reliable resource for customers and staff
- Process shipment deliveries, stock merchandise, and track inventory to support accurate recordkeeping and loss-prevention efforts
- Execute visual merchandising strategies and signage placement to improve product visibility and drive sales performance
- Resolve customer concerns professionally while balancing multiple priorities and time-sensitive tasks
- Collaborate with leadership and team members to meet daily performance goals and maintain brand standards
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Criminal Justice
University of Maryland, College Park
College Park, MD05-2025
High School Diploma -
Clarksburg High School
Clarksburg05-2021
Skills
- Customer Service
- Problem-solving
- Verbal/written communication
- Conflict resolution
- Legal Administrative Support
- Records & File Management
- Client Relations & Intake
- Document Accuracy & Data Entry
- Policy & Procedure Compliance
- Task Prioritization & Time Management
- Team Coordination & Training
- Inventory & Operational Tracking
Interests
Timeline
Sales Associate
Bath & Body Works
05.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
08.2019 - 01.2025
Bachelor of Arts - Criminal Justice
University of Maryland, College Park
High School Diploma -
Clarksburg High School