McKinzee Pearmon
Annapolis,MD
Summary
At Synergy Family Services, I excelled as a System Administrator, where I spearheaded critical security enhancements and system upgrades, showcasing my expertise in infrastructure upgrading and project management. My proactive approach to technical solution development and commitment to continuous IT governance improvement underscore my ability to deliver quality service and innovative solutions.
Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
3
3
years of professional experience
Work History
System Administrator
Synergy Family Services
07.2019 - 01.2022
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Drove continuous improvement of IT governance processes.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and resolved hardware and software issues.
Education
Master of Science - Business Management
Stevenson University
Stevenson, MD05-2018
Bachelor of Science - Computer And Information Systems
Stevenson University
Stevenson, MD05-2016
Skills
- Infrastructure upgrading
- New program installations
- Technical solution development
- File system administration
- Technical education
- System upgrades
- Desktop troubleshooting
- Help desk software
- Offboarding and onboarding
- Project management
- Helpdesk operations
Timeline
System Administrator
Synergy Family Services
07.2019 - 01.2022
Master of Science - Business Management
Stevenson University
Bachelor of Science - Computer And Information Systems
Stevenson University
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