MD SHAHRIAR SABUZ
Middle River
Summary
Dynamic and results-oriented professional with over 5 years of comprehensive experience in customer service, academic research, and administrative operations. Recognized for adaptability, innovative problem-solving abilities, and the capacity to establish trust and rapport with diverse audiences, contributing to meaningful outcomes in dynamic and multidisciplinary environments. Proven expertise in transaction-based environments, leveraging advanced technical skills in SPSS, STATA, and Microsoft Excel for data-driven decision-making and process optimization. Demonstrates excellence in research design, statistical analysis, and presenting actionable insights. Skilled in educating stakeholders, mentoring team members, and aligning strategies with organizational goals. Strong foundation in Sociology and Economics with specialized knowledge in medical sociology and socioeconomic. I have a strong track record in mentoring and teaching, having assisted professors and students in large academic settings. Additionally, my experience in administrative roles, including event coordination and digitization of processes, allows me to contribute effectively to organizational growth and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Customer Service
Macy’s
10.2023 - Current
- Delivered outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Graduate Teaching Assistant
Texas Tech University
03.2021 - 10.2022
- Assisting professors in their undergraduate classes in sizes from60-236 students
- Evaluate and grade examinations, assignments, or papers and record grades
- Tutoring and mentoring students who need additional instruction and grading presentations
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Participated in and contributed to departmental meetings to stay informed about university policies and initiatives.
Customer Service Executive
Mercantile Bank
10.2019 - 11.2020
- Delivered personalized banking solutions by assisting customers with account openings, debit/credit card services, and inquiries.
- Maintained precise records of customer interactions, utilizing feedback to enhance service delivery.
- Resolved customer issues efficiently, ensuring compliance with banking protocols and fostering loyalty.
Undergraduate Internship
Janata Bank Limited
05.2019 - 08.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- During my internship period, I worked most of the time in the investment department as my report topic was “SME Loan Disbursement and Recovery Process of Janata Bank Limited”
Administrative Officer (Part-Time)
Department of Economics, IUBAT, Bangladesh
12.2016 - 01.2019
- Provided comprehensive administrative support, ensuring smooth operations for faculty and students.
- Coordinated and managed events, including conferences, seminars, and workshops, to foster academic engagement.
- Streamlined record-keeping processes by digitizing and organizing data efficiently.
Education
MA - Sociology
Texas Tech University
Lubbock, Texas12.2022
BA - Economics
International University of Business Agriculture and Technology
08.2019
Skills
- SPSS/STATA/SAS software
- Microsoft outlook, word, and Excel
- Graphic design experience
- Customer relations skills
- Service desk operations
- Teamwork and collaboration
- Research
Affiliations
- Association of Bangladeshi Students & Scholars at Texas Tech January
- Department of Economics IUBAT Alumni Association- Secretary
- Burichang Students’ Organization, Bangladesh
- Alpha Kappa Delta at Texas Tech University
Certification
- United Chapters of Alpha Kappa Delta International Sociology Honor Society Alpha Kappa Delta at Texas Tech University.
- TTU Responsible Conduct of Research-Social and Behavioural Texas Tech University.
- TTU Human Subject Research-Required Basic Texas Tech University.
- International Teaching Assistantship Summer workshop Graduate School at Texas Tech University \Family Educational Rights and Privacy Act (FERPA) Training Texas Tech University.
- SPSS & Business Excel Technical Training Unit, IUBAT Institution Bangladesh.
- Graphic Design Technical Training Unit, IUBAT Institution Bangladesh.
Timeline
Retail Customer Service
Macy’s
10.2023 - Current
Graduate Teaching Assistant
Texas Tech University
03.2021 - 10.2022
Customer Service Executive
Mercantile Bank
10.2019 - 11.2020
Undergraduate Internship
Janata Bank Limited
05.2019 - 08.2019
Administrative Officer (Part-Time)
Department of Economics, IUBAT, Bangladesh
12.2016 - 01.2019
BA - Economics
International University of Business Agriculture and Technology
MA - Sociology
Texas Tech University
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