Meaisha Lewis-Roane
Elkton,MD
Summary
Care professional with proven record in delivering comprehensive and empathetic support to clients. History of implementing individualized care plans that enhance quality of life and well-being. Valued team collaborator with focus on achieving consistent results and adapting to evolving care needs. Expertise in patient advocacy and care coordination.
Overview
11
11
years of professional experience
Work History
Estate Care Specialist
Phillips & Cohen Associates Ltd.
05.2023 - Current
- Provided comprehensive support in processing claims and addressing client inquiries.
- Developed strategies to enhance client satisfaction and retention through effective communication.
- Coordinated with internal teams to ensure timely resolution of client issues and concerns.
- Trained new staff on best practices for client interactions and claims management processes.
Remote Collections Agent
Comcast
05.2021 - 05.2024
- Managed over 30-50 high-volume inbound and outbound calls to resolve customer payment issues.
- Negotiated payment arrangements, enhancing customer satisfaction while ensuring compliance with company policies.
- Collaborated with cross-functional teams to streamline collections processes and improve operational efficiency.
- Analyzed account information to identify trends and implement strategies for reducing delinquency rates.
Sales Associate
Comcast
09.2019 - 05.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in selecting products, effectively addressing their needs and preferences.
- Managed 10-15 inventory levels, ensuring product availability and minimizing stock discrepancies.
- Collaborated with team members to achieve sales targets through effective communication strategies.
Remote Customer Service
SilverBack
03.2020 - 01.2021
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Delivered exceptional service by consistently going above and beyond customer expectations.
- Provided exceptional customer service by promptly addressing concerns related to delivery schedules or routing discrepancies.
- Provided excellent customer service while interacting with respondents, fostering positive relationships between the Census Bureau and the public.
Dental Receptionist
Gentle Touch Smiles
09.2017 - 01.2020
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated communication between patients and dental staff, ensuring clear understanding of procedures.
- Processed insurance claims and verified patient benefits to streamline billing operations.
- Maintained accurate patient records in compliance with HIPAA regulations for data security.
Caregiver
Private Duty
05.2014 - 03.2019
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Education
High school or equivalent -
Penn Foster High School
Wilmington, DE07.2018
Skills
- Active listening skills
- Data entry proficiency
- Care coordination
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Time management
- Goal oriented
- Conflict resolution
- Performance metrics
- Call handling techniques
- Empathy and patience
- Detail-oriented
- Stress tolerance
Timeline
Estate Care Specialist
Phillips & Cohen Associates Ltd.
05.2023 - Current
Remote Collections Agent
Comcast
05.2021 - 05.2024
Remote Customer Service
SilverBack
03.2020 - 01.2021
Sales Associate
Comcast
09.2019 - 05.2021
Dental Receptionist
Gentle Touch Smiles
09.2017 - 01.2020
Caregiver
Private Duty
05.2014 - 03.2019
High school or equivalent -
Penn Foster High School
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