Megan Lewis
Stevensville
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
23
23
years of professional experience
Work History
General Manager
Fairfield Inn & Suites
Easton
04.2023 - Current
- Company Overview: Diamond Hotel, Winner of the 2023 Hotel of the Year.
- Oversee all hotel operations, maintaining excellence in cleanliness, maintenance, and service.
- Utilize financial expertise to control labor and operational expenses, while maximizing profitability.
- Lead all sales initiatives to implement business and marketing plans that drive revenue growth.
- Propose and manage the annual budget, identifying opportunities for capital improvements.
- Ensure superior guest experiences, leading to high satisfaction and loyalty
- Represent the hotel in the local Easton community, maintaining strong relationships with industry groups, civic organizations, and top clients
- Collaborate with department managers/leads to implement initiatives that enhance guest service and operational efficiency
Assistant General Manager
Courtyard by Marriott
Herndon
06.2016 - 11.2023
- Manage 30+ Associates in the Front Office, Housekeeping, Bistro and Engineering Departments
- Assist General Manager in developing, controlling, and monitoring budget
- Assist General Manager in controlling, assessing, and critiquing the Profit & Loss statement
- Responsible for Accounts Payable, reconciling Purchasing Card transactions, and Accounts Receivable
- Ensure guests satisfaction from check-in until check-out
- Responsible scheduling and processing payroll for all departments
Assistant General Manager
Residence Inn
Chantilly
06.2012 - 06.2016
- Manage Associates in the Front Office, Housekeeping, and Engineering Departments
- Assist General Manager in developing, controlling, and monitoring budget
- Assist General Manager in controlling, assessing, and critiquing the Profit & Loss statement
- Responsible for Accounts Payable, reconciling Purchasing Card transactions, and Accounts Receivable
- Ensure guests satisfaction from check-in until check-out
- Responsible scheduling and processing payroll for all departments
Director of Services
Residence Inn
Springfield
05.2011 - 06.2012
- Responsible for executing all operations in the housekeeping departments (Engineering/Maintenance and Housekeeping) and managing staff
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Responsible for scheduling, training, payroll, ordering/budgeting, conducting interviews, audits, performing inspections, planning projects and proactive identification of potential hazards
Front Office Manager
The Belamar Hotel
07.2010 - 12.2010
- Company Overview: (Larkspur Hospitality)
- Rooms 8.000 sqft
- Of meeting/public space
- Direct oversight of Front Desk, Bell service, Valet, Concierge, Reservations, and PBX
- Ensure that all guests receive a courteous and efficient check-in and checkout experience, and guest service standards are always followed
- Exceed productivity standards, taking corrective action as needed to ensure standards are maintained
- Ensure that all Front Office team members follow all credit, accounting and revenue controlling procedures as well as marketing information for Sales Department
- Achieved a Rooms Division Work Climate Survey Score of 94
- Responsible for Market Matrix (guest feedback) Responding to all guest comments positive or negative
- Developed and rolled out a sellout Incentive program, and customer satisfaction Incentives
- Review reservations daily and exercises yield management techniques daily to ensure top line revenues are produced
- (Larkspur Hospitality)
Front Office Manager
Hotel Maya
05.2007 - 04.2010
- Company Overview: (Joie de Vivre Hospitality)
- 195 Rooms
- Successfully relaunched Hotel Maya from Coast Long Beach a core branded Hotel from a 22-million-dollar renovation
- Direct oversight of Front Desk, Bell service, Concierge, Reservations, and PBX
- Developed and executed pre-opening front office training program with extensive focus on Customer service training
- Hotel liaison for Opera (PMS) installation, and training
- Joie de Vivre University certified Social Regional trainer for professional and personal growth courses
- Achieved a Rooms Division Work Climate Survey Score of 91 for December 08
- Developed and rolled out Hotel Maya MOD program
- Implemented JDV core programs including Dream maker, VIP Upgrade, second effort log, welcome call log
- Managed P & L statements and was Involved in the budgeting process
- Consistently maintained labor productivities % below budget expectations
- Manager of the 4th Quarter 2007
- Manager of the 3rd Quarter 2008
- (Joie de Vivre Hospitality)
Front Office Manager
Le Meridien
Beverly Hills
06.2004 - 05.2007
- Company Overview: (Starwood Hotels & Resorts)
- 297 Rooms
- 12/2005 Front Office Manager
- 11/2004 Assistant Front Office Manager
- 6/2004 Hotel Night Manager
- Responsible for the following departments: Front Desk, Night Audit, Bell desk, Concierge, Valet, PBX (Le Service)
- Responsible for, and Implemented Starwood Preferred Guest Program (Current SPG Champion)
- Manager of The Year for 2005
- Manager of the 4th Quarter 2005
- Manager of the 3rd Quarter 2004
- Favorably exceeded all SPG Sign-Up Goals
- Favorably increased all Front Desk and Guest Service Quality Audits Scores 15% over prior year- Done by HOST
- Consistently maintained labor productivities % below budget expectations
- Responsible for HOTEL EXPERT, Guest problem resolution and tracking system
- (Starwood Hotels & Resorts)
Assistant Night Manager
Four Seasons Hotel
Beverly Hills
04.2002 - 05.2004
- 247 Guest rooms
- Performed hotel night audit functions including taking down all hotel system, ensuring all room rates were correct and verified departmental totals were online and balanced
- Created morning packets for all department heads, including a detailed spreadsheet for previous day revenues, next day arrivals, all VIP coming in and any problem/resolution throughout overnight shift
- Created a highly motivating environment for the overnight staff
Education
Hospitality
Long Beach City College
Long Beach, CA05-1999
Skills
- Financial analysis
- Budget management
- Sales strategy
- Guest service
- Operational efficiency
- Staff management
- Payroll administration
- Team building
- Training development
- Marketing execution
- Training and development
- Budgeting and cost control
- Departmental operations management
Timeline
General Manager
Fairfield Inn & Suites
04.2023 - Current
Assistant General Manager
Courtyard by Marriott
06.2016 - 11.2023
Assistant General Manager
Residence Inn
06.2012 - 06.2016
Director of Services
Residence Inn
05.2011 - 06.2012
Front Office Manager
The Belamar Hotel
07.2010 - 12.2010
Front Office Manager
Hotel Maya
05.2007 - 04.2010
Front Office Manager
Le Meridien
06.2004 - 05.2007
Assistant Night Manager
Four Seasons Hotel
04.2002 - 05.2004
Hospitality
Long Beach City College
Similar Profiles
Larissa VelezLarissa Velez
Guest Service Agent at Fairfield Inn & SuitesGuest Service Agent at Fairfield Inn & Suites
Rochelle GriffithRochelle Griffith
Housekeeping Inspector at Fairfield Inn & Suites by MarriotHousekeeping Inspector at Fairfield Inn & Suites by Marriot
Tyreek GoodmanTyreek Goodman
Front Desk Agent at Marriott Brooklyn Fairfield Inn & SuitesFront Desk Agent at Marriott Brooklyn Fairfield Inn & Suites