Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Megan Yanney

Waldorf

Summary

Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.

Overview

4
4
years of professional experience

Work History

Guest Service Advocate

Target
Brandywine
11.2021 - Current
  • I became trained in more than three departments.
  • Provided advice to customers on product features, benefits, and usage.
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Developed relationships with customers through proactive outreach efforts.
  • Identified opportunities to upsell or cross-sell products based on customer needs and preferences.
  • Provided training support for new staff members on company policies and procedures related to service delivery.

Education

High School Diploma -

St Charles Highschool
05.2023

Some College (No Degree) - Nursing

College of Southern Maryland
La Plata, MD

Skills

  • Customer service
  • Product knowledge
  • Cross-selling techniques
  • Training new staff
  • Relationship building
  • Problem solving
  • Time management
  • Sales techniques
  • Team collaboration
  • Assertiveness

Volunteer Experience

Love Foundation Christian Center, Provided attentive and nurturing care while also facilitating educational activities for children.

Timeline

Guest Service Advocate

Target
11.2021 - Current

High School Diploma -

St Charles Highschool

Some College (No Degree) - Nursing

College of Southern Maryland

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Megan Yanney