Meghan Jack
Baldwin
Summary
Dynamic operations leader with extensive experience at MedStar Health, excelling in change management and strategic planning. Proven track record in enhancing operational efficiency and stakeholder engagement, driving significant improvements in performance metrics. Adept at fostering leadership development and ensuring regulatory compliance, while championing innovative care delivery models.
Overview
7
7
years of professional experience
Work History
Assistant Vice President of Operations
MedStar Health
09.2025 - Current
- Serve as a strategic partner to physician and executive leadership, translating organizational goals into scalable operational plans
- Lead change management initiatives across clinical operations, driving adoption of new workflows, technologies, and care models
- Partner with Finance, HR, IT, Quality, and Compliance to ensure integrated, system-aligned operational execution
- Establish and monitor key performance indicators (KPIs) related to access, throughput, productivity, and patient experience
- Develop and mentor operational leaders and managers, building a strong leadership pipeline and succession planning framework
- Oversee operational readiness for regulatory surveys, audits, and accreditation reviews
- Identify and mitigate operational risks, ensuring continuity of care and business operations
- Lead capacity planning and demand forecasting to support growth initiatives and population health strategies
- Drive standardization of operational processes and best practices across sites to improve consistency and efficiency
- Represent operations leadership in enterprise meetings, committees, and cross-market initiatives
Senior Director of Operations
MedStar Health
12.2021 - 09.2025
- Provide enterprise operational leadership across multiple ambulatory sites and service lines, ensuring alignment with organizational strategy, quality, and financial performance
- Translate system-wide strategic priorities into executable operational plans that drive access, growth, and patient experience
- Lead multi-site operational performance management, using dashboards and KPIs to improve productivity, throughput, and capacity utilization
- Partner with physician leaders and executive stakeholders to design scalable care delivery models and optimize clinical workflows
- Oversee annual operating budgets and long-range forecasts, ensuring fiscal stewardship and identification of efficiency opportunities
- Direct leaders and managers across operations, fostering accountability, professional development, and succession planning
- Champion standardization of operational processes and best practices across locations to improve consistency and outcomes
- Lead enterprise initiatives involving access, space planning, staffing models, and care transformation
- Ensure operational readiness for regulatory surveys, audits, and accreditation activities across sites
- Serve as senior operational representative on system committees, governance councils, and cross-market initiatives
- Drive change management efforts during periods of growth, restructuring, or system transformation
- Identify operational risks and implement mitigation strategies to ensure continuity of patient care and business operations
Sr. Manager Operations
MedStar Health
10.2018 - 12.2021
- Coordinated with stakeholders to ensure compliance with healthcare regulations and standards.
- Oversaw project timelines, ensuring alignment with organizational goals and objectives.
- Managed a large team of employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Education
Master of Healthcare Administration -
University of Maryland Global Campus
12-2023
Bachelor of Arts - Psychology & Pre-Law
University of Maryland, Baltimore County
05-2009
Skills
- Change management
- Performance management
- Operational efficiency
- Strategic planning
- Regulatory compliance
- Stakeholder engagement
Committees And Leadership Involvement
- The Arc Of Northern Chesapeake Region, Standing Committee, 2019-present
- Youth Benefit Elementary School, Board Member, 2025-present
- Harford County Chamber of Commerce, Officer-Vice Chair of Administration, 2022-present
- National Society of Leadership and Success, 2022-present
- American College of Healthcare Executives, 2021-present
- Women in Healthcare, 2025-present
Timeline
Assistant Vice President of Operations
MedStar Health
09.2025 - Current
Senior Director of Operations
MedStar Health
12.2021 - 09.2025
Sr. Manager Operations
MedStar Health
10.2018 - 12.2021
Master of Healthcare Administration -
University of Maryland Global Campus
Bachelor of Arts - Psychology & Pre-Law
University of Maryland, Baltimore County