MEHAK VAYANI
Glen Burnie
Summary
Results-driven Electronic Engineer with over 8 years of international experience in technical operations, customer service, and data analysis across the U.S. and UAE. Adept at managing cross-functional teams, supporting sales functions and executing electronic and data-driven projects with precision. Strong communication, project management, and problem-solving skills with hands-on expertise in circuit design, system validation, and technical tools.
Overview
11
11
years of professional experience
Work History
Inside Sales Engineer
OTHALL
Maryland, US
08.2023 - Current
- Managed daily sales and order communications, ensuring accurate and timely processing.
- Provided optimal product recommendations and pricing to distributors across various industries.
- Handled order entry, product identification, and designed exception requests.
- Assist customers with return-related requests, including RMA (Return Material Authorization), RGA (Return Goods Authorization), and product claims.
- Handle inbound customer calls and provide support related to pricing, product availability, order status, returns, and general inquiries.
- Coordinate internally with relevant departments to resolve customer issues and support successful order fulfillment.
- Maintain organized records of communications, quotes, and order activity to support efficient workflow and customer service.
- Prepare and issue both standard and custom quotations based on customer specifications and requirements.
Customer Service Professional
BRIGHTKEY
Maryland, US
02.2023 - Current
- Monitoring daily emails from multiple clients.
- Supporting customers over the phone and emails.
- Receiving and processing orders placed over the phone and emails.
- Processing packing slips and dropping it to the warehouse.
- Approving and renewing membership.
Team Leader - Scarborough Data Collection
NIELSEN
Maryland, US
10.2020 - 01.2023
- Monitoring daily mails from the Post Office.
- Making sure that everything is appended into the system.
- All the mails are scanned into the system in a timely manner.
- Ownership and accountability of assigned projects/tasks to be completed timely and with high level of accuracy.
- Validation of data output and reports
- Keeping record of daily productivity of the resources.
- Maintaining counts of the Good, Bad and Refused Mails.
- Managing team and their responsibilities.
- Reporting all the work done to the manager.
Setup & Delivery Executive
NIELSEN MARKET RESEARCH COMPANY
UAE
03.2018 - 03.2020
- Ownership and accountability of assigned projects/tasks to be completed timely and with high level of accuracy.
- Close cooperation with E2E Scheduler and CS
- Survey Scripting in different platforms (QPSMR, Decipher)
- Effective project management
- Validation of data output and reports
- Data processing and validation
- To provide technical support and assist the CS in designing and implementing surveying projects.
Supervisor
NIELSEN MARKET RESEARCH COMPANY
UAE
02.2016 - 02.2018
- Managing floor at the CATI (Computer Aided Telephonic Interviewer) - Extracting data for submitting payments - Submitting payments on CDAR.
- Updating projects & resources on CDAR.
- Handling Al-Futtaim, UAE Exchange, & Government projects.
- Training resources.
- Preparing daily project reports.
- Solving minor IT related issues.
- Assigning projects.
- Understanding and briefing project to interviewers.
- Carrying out the result on a daily basis.
- Quality checks on a weekly basis.
- Handling projects of ADCB bank & Citibank.
CATI (Computer Aided Telephonic Interviewer)
NIELSEN MARKET RESEARCH COMPANY
UAE
11.2015 - 01.2016
- Experience of call center
- Conducting surveys over the phone.
- Achieving daily and monthly targets.
- Conducting surveys for Du & Etisalat.
Customer Service Representative
DIGITAL COMMUNICATION
PAKISTAN
02.2015 - 10.2015
- Respond to the customers with quick efficiency and handling their queries.
- To respond quickly and efficiently to all sales inquiries by telephone, fax and email.
- Responding to and co coordinating internal meetings.
- Ensure compliance of corporate policies and procedures.
- Coordinate support to sales professionals in creating sales strategies.
- Ensure the time management of the delivery.
Education
B.E - Industrial Electronics, Power Electronics, Electrical Machines, Control Systems, Mobile and Wireless and Digital Signal Processing
Iqra University
PakistanSkills
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods
- Detail oriented and able to make sound judgments
- Good communication, organizational & planning skills
- Strong time management skills
- As an Electronic Engineer Maintenance and Monitoring of Various Projects
- Well versed in Circuit Testing, Circuit Board layout Drawing, and assembling circuit boards
- Skilled at Problem-Solving Related to the Design, Assembly, etc
- Worked on AutoCAD, C, MATLAB, Multisim, NI Labview, Quartus II, Modelsim Xilinx III, Decipher
- Knowledge of programming languages C, Ladder Logic
AREA OF EXPERTISE
- Installation and analysis.
- Application development.
- Operation analysis and research.
- Networking and coding.
- Control electronic circuits.
- Problem solving.
- Project management.
- Technical writing.
Timeline
Inside Sales Engineer
OTHALL
08.2023 - Current
Customer Service Professional
BRIGHTKEY
02.2023 - Current
Team Leader - Scarborough Data Collection
NIELSEN
10.2020 - 01.2023
Setup & Delivery Executive
NIELSEN MARKET RESEARCH COMPANY
03.2018 - 03.2020
Supervisor
NIELSEN MARKET RESEARCH COMPANY
02.2016 - 02.2018
CATI (Computer Aided Telephonic Interviewer)
NIELSEN MARKET RESEARCH COMPANY
11.2015 - 01.2016
Customer Service Representative
DIGITAL COMMUNICATION
02.2015 - 10.2015
B.E - Industrial Electronics, Power Electronics, Electrical Machines, Control Systems, Mobile and Wireless and Digital Signal Processing
Iqra University