Mekayla Martin
Rockville
Summary
Dedicated Economics graduate with two years of tutoring experience and four years of community service. Expertise in relationship-building and cross-cultural communication enhances effectiveness in diverse environments. Currently pursuing TEFL certification to support English instruction and committed to advancing educational access and cultural exchange as a Peace Corps Volunteer in Vietnam.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Experience Representative
Nordstrom
Bethesda
08.2023 - Current
- Resolve customer inquiries, concerns, and complaints with professionalism and empathy, ensuring satisfaction.
- Engage with customers to identify needs and provide tailored recommendations that enhanced their experience.
- Collaborate with team members and management to develop solutions for complex problems, improving service delivery.
Casual Sales Associate
Lush
Bethesda
04.2023 - 10.2023
- Increased sales by 20% over a 3-month period.
- Collaborated with management and team to create effective weekly sales plans, goals, and targets.
- Demonstrated strong product and brand knowledge, fostered positive team relationships, and contributed to shop operational excellence.
Customer Service Associate
Giant Food Co.
Chambersburg
10.2021 - 07.2022
- Guided customers in product selection, addressing inquiries and customizing orders to meet specific needs.
- Resolved product or service issues by clarifying customer complaints and identifying root causes, enhancing customer satisfaction.
- Ensured compliance with corporate and regulatory policies on information confidentiality and privacy, safeguarding customer data.
Education
Bachelor of Arts - Economics
University of Maryland
College Park, MD07-2024
Completed Transfer Coursework - Economics
Northwest Vista College
San Antonio, TX05-2022
Skills
- Interpersonal communication
- Conflict resolution
- Relationship building
- Team collaboration
- Collaborative problem solving
- Adaptability to change
- Microsoft Office proficiency
- Data confidentiality
- Python programming
- Stata analysis
- Cross-cultural awareness
- Lesson planning
Certification
TEFL Certification, Coursework includes lesson planning, classroom management, and teaching English to non-native speakers., In Progress with expected completion date 05/2026
Hobbies and Interests
- Language learning
- Youth development
- Cultural exchange
- Community service
- Education and literacy initiatives
Volunteer Experience
After‑School Tutor — Elementary Social Studies & Math , San Antonio, TX | Sept 2018 – Feb 2020 3–4 hrs/week • ~30 weeks/year • ≈150 total hours
- Tutored elementary students twice weekly in social studies and math through one‑on‑one and small‑group support.
- Broke down lessons into simple, engaging explanations to improve comprehension.
- Encouraged student confidence through positive reinforcement and patient guidance.
- Coordinated with teachers to identify student needs and adjust tutoring strategies.
Meals on Wheels Volunteer — Local Program , San Antonio, TX | Nov-Dec each year; 2016-2019 10–12 hrs/year • ≈40–50 total hours
- Delivered meals to elderly community members during Thanksgiving and Christmas seasons.
- Provided companionship and conversation to isolated individuals, demonstrating empathy and cultural sensitivity.
- Assisted with packaging, organizing, and distributing holiday meal boxes.
Languages
French
Professional
Tagalog
Native/ Bilingual
Affiliations
Students for Justice in Palestine (SJP) Member at the University of Maryland-College Park. 08/2022-05/2024
- Participated in educational events, cultural discussions, and community-building activities focused on global awareness and social justice.
- Collaborated with a diverse student group, strengthening cross-cultural communication and advocacy skills.
- Supported campus outreach initiatives promoting dialogue and understanding across communities.
- Participated in educational events, cultural discussions, and community-building activities focused on global awareness and social justice.
- Collaborated with a diverse student group, strengthening cross-cultural communication and advocacy skills.
- Supported campus outreach initiatives promoting dialogue and understanding across communities.
Timeline
Service Experience Representative
Nordstrom
08.2023 - Current
Casual Sales Associate
Lush
04.2023 - 10.2023
Customer Service Associate
Giant Food Co.
10.2021 - 07.2022
Bachelor of Arts - Economics
University of Maryland
Completed Transfer Coursework - Economics
Northwest Vista College