Mekya Mike
Suitland
Summary
Experienced professional in property management with a strong background in tenant relations, lease administration, and property maintenance. Collaborative and adaptable to changing needs, consistently focused on achieving results. Well-known for effective communication, problem-solving abilities, and proactive property issue management.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
The Capital Realty Group
09.2023 - Current
- Created and maintained spreadsheets to monitor performance metrics.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Contributed to corporate growth by actively participating in the new customer acquisition process through effective screening techniques.
Marketing & Sales Representative / Junior Team Lead
Mpower Direct
03.2023 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Receptionist
Banister Ford of Marlow Heights
09.2022 - 02.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Freight Team Associate
Amazon
01.2022 - 02.2023
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Used pallets, straps and load bars to secure freight for transport.
- Complied with company and legal requirements to maintain safe working environment.
- Documented freight movement to prevent lost or misplaced items.
- Verified and noted count and condition of cargo received.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Inspected freight for any damage or faults prior to loading.
Customer Experience Manager
Five Below
05.2021 - 01.2022
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
Sales Associate
Party City
10.2020 - 04.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/Outside Expeditor
Chick-fil-A
07.2018 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Suitland High School
Forestville, MDAssociate of Applied Science -
Virginia Wesleyan University
Virginia Beach, VASkills
- LIHTC / Section 8
- Multifamily Housing
- Office administration
- Spreadsheet management
- Workflow planning
- Multi-line Telephone Systems
- Program files maintenance
- Payroll and budgeting
- Recordkeeping
- Mail distribution
- Paperwork drafting
- Supervising staff
- Resident Scheduling
- Customer and client relations
- Quality assurance
- Administrative support
- Customer service
- Fair housing regulations
- Fair housing policies
- Lease agreements
- File management
- Leasing and sales
- Phone and email etiquette
- Application processing
- Telephone and email etiquette
- Property tours
- Unit inspection
- Clear communication
- Onesite
- Yardi
Personal Information
Title : Assistant Property Manager
Timeline
Assistant Property Manager
The Capital Realty Group
09.2023 - Current
Marketing & Sales Representative / Junior Team Lead
Mpower Direct
03.2023 - Current
Receptionist
Banister Ford of Marlow Heights
09.2022 - 02.2023
Freight Team Associate
Amazon
01.2022 - 02.2023
Customer Experience Manager
Five Below
05.2021 - 01.2022
Sales Associate
Party City
10.2020 - 04.2021
Cashier/Outside Expeditor
Chick-fil-A
07.2018 - 07.2020
High School Diploma -
Suitland High School
Associate of Applied Science -
Virginia Wesleyan University
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