Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Mekya Mike

Suitland

Summary

Experienced professional in property management with a strong background in tenant relations, lease administration, and property maintenance. Collaborative and adaptable to changing needs, consistently focused on achieving results. Well-known for effective communication, problem-solving abilities, and proactive property issue management.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

The Capital Realty Group
09.2023 - Current
  • Created and maintained spreadsheets to monitor performance metrics.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Contributed to corporate growth by actively participating in the new customer acquisition process through effective screening techniques.

Marketing & Sales Representative / Junior Team Lead

Mpower Direct
03.2023 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.
  • Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
  • Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Receptionist

Banister Ford of Marlow Heights
09.2022 - 02.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.

Freight Team Associate

Amazon
01.2022 - 02.2023
  • Scanned items on arrival and departure to create accurate tracking records.
  • Loaded and unloaded trucks.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Used pallets, straps and load bars to secure freight for transport.
  • Complied with company and legal requirements to maintain safe working environment.
  • Documented freight movement to prevent lost or misplaced items.
  • Verified and noted count and condition of cargo received.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Inspected freight for any damage or faults prior to loading.

Customer Experience Manager

Five Below
05.2021 - 01.2022
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Established performance and service goals and held associates accountable for individual performance.

Sales Associate

Party City
10.2020 - 04.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier/Outside Expeditor

Chick-fil-A
07.2018 - 07.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Suitland High School
Forestville, MD

Associate of Applied Science -

Virginia Wesleyan University
Virginia Beach, VA

Skills

  • LIHTC / Section 8
  • Multifamily Housing
  • Office administration
  • Spreadsheet management
  • Workflow planning
  • Multi-line Telephone Systems
  • Program files maintenance
  • Payroll and budgeting
  • Recordkeeping
  • Mail distribution
  • Paperwork drafting
  • Supervising staff
  • Resident Scheduling
  • Customer and client relations
  • Quality assurance
  • Administrative support
  • Customer service
  • Fair housing regulations
  • Fair housing policies
  • Lease agreements
  • File management
  • Leasing and sales
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette
  • Property tours
  • Unit inspection
  • Clear communication
  • Onesite
  • Yardi

Personal Information

Title : Assistant Property Manager

Timeline

Assistant Property Manager

The Capital Realty Group
09.2023 - Current

Marketing & Sales Representative / Junior Team Lead

Mpower Direct
03.2023 - Current

Receptionist

Banister Ford of Marlow Heights
09.2022 - 02.2023

Freight Team Associate

Amazon
01.2022 - 02.2023

Customer Experience Manager

Five Below
05.2021 - 01.2022

Sales Associate

Party City
10.2020 - 04.2021

Cashier/Outside Expeditor

Chick-fil-A
07.2018 - 07.2020

High School Diploma -

Suitland High School

Associate of Applied Science -

Virginia Wesleyan University
Mekya Mike