Experienced professional in property management with a strong background in tenant relations, lease administration, and property maintenance. Collaborative and adaptable to changing needs, consistently focused on achieving results. Well-known for effective communication, problem-solving abilities, and proactive property issue management.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
The Capital Realty Group
09.2023 - Current
Created and maintained spreadsheets to monitor performance metrics.
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and client appointments for staff teams.
Assisted development and implementation of new administrative procedures.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Contributed to corporate growth by actively participating in the new customer acquisition process through effective screening techniques.
Marketing & Sales Representative / Junior Team
Lead
Mpower Direct
03.2023 - Current
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Understood each target customer's business model, mapped out organization, and identified unique technology needs.
Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Receptionist
Banister Ford of Marlow Heights
09.2022 - 02.2023
Confirmed appointments, communicated with clients, and updated client records.
Responded to inquiries from callers seeking information.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Answered central telephone system and directed calls accordingly.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Corresponded with clients through email, telephone, or postal mail.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted with onboarding new clients and securing paperwork completion.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Organized, maintained and updated information in computer databases.
Freight Team Associate
Amazon
01.2022 - 02.2023
Scanned items on arrival and departure to create accurate tracking records.
Loaded and unloaded trucks.
Operated pallet jacks and forklifts to move freight and load trucks.
Used pallets, straps and load bars to secure freight for transport.
Complied with company and legal requirements to maintain safe working environment.
Documented freight movement to prevent lost or misplaced items.
Verified and noted count and condition of cargo received.
Operated computer systems to track shipments to improve efficiency and accuracy.
Inspected freight for any damage or faults prior to loading.
Customer Experience Manager
Five Below
05.2021 - 01.2022
Performed duties and provided service in accordance with established operating procedures and company policies.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Scheduled and attended meetings with clients and prospective clients as requested.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Established performance and service goals and held associates accountable for individual performance.
Sales Associate
Party City
10.2020 - 04.2021
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/Outside Expeditor
Chick-fil-A
07.2018 - 07.2020
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Addressed customer needs and made product recommendations to increase sales.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers entering store and responded promptly to customer needs.
Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Suitland High School
Forestville, MD
Associate of Applied Science -
Virginia Wesleyan University
Virginia Beach, VA
Skills
LIHTC / Section 8
Multifamily Housing
Office administration
Spreadsheet management
Workflow planning
Multi-line Telephone Systems
Program files maintenance
Payroll and budgeting
Recordkeeping
Mail distribution
Paperwork drafting
Supervising staff
Resident Scheduling
Customer and client relations
Quality assurance
Administrative support
Customer service
Fair housing regulations
Fair housing policies
Lease agreements
File management
Leasing and sales
Phone and email etiquette
Application processing
Telephone and email etiquette
Property tours
Unit inspection
Clear communication
Onesite
Yardi
Personal Information
Title : Assistant Property Manager
Timeline
Assistant Property Manager
The Capital Realty Group
09.2023 - Current
Marketing & Sales Representative / Junior Team
Lead
Mpower Direct
03.2023 - Current
Receptionist
Banister Ford of Marlow Heights
09.2022 - 02.2023
Freight Team Associate
Amazon
01.2022 - 02.2023
Customer Experience Manager
Five Below
05.2021 - 01.2022
Sales Associate
Party City
10.2020 - 04.2021
Cashier/Outside Expeditor
Chick-fil-A
07.2018 - 07.2020
High School Diploma -
Suitland High School
Associate of Applied Science -
Virginia Wesleyan University
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