Mel Stanley
Baltimore
Summary
Agile sales professional with expertise in strategy, team leadership, and graphic design. Successfully managed high-volume sales pipelines while ensuring quality standards and seamless client experiences.
Overview
2026
2026
years of professional experience
Work History
Client Account Manager
Brilliant Earth
2024 - Current
- Owned a high-volume sales pipeline, consistently nurturing new and existing client relationships to drive revenue growth.
- Identified upsell opportunities by analyzing engagement patterns, contributing to increased account value.
- Executed email outreach and follow-up strategies, improving conversion through personalized, data-driven communication.
- Led luxury sales consultations, building relationships that increased client retention and repeat business.
Assistant Store Manager
Banana Republic
2019 - 2023
- Oversaw daily store operations - including loss prevention, banking, scheduling, and payroll - while maintaining strong sales performance.
- Analyzed daily, weekly, and quarterly KPIs (conversion, UPT, traffic, etc) to identify trends and implement effective sales strategies.
- Set clear, measurable sales goals and coached a high-performing team to consistently exceed targets.
- Managed inventory controls, audits, and adjustments to minimize shrink and support sales floor readiness.
Photo Editor
Andrae Michaels National Portrait Company
2017 - 2018
- Promoted from Admin Assistant.
- Delivered high-volume output while maintaining quality standards and meeting strict production deadlines.
- Leveraged Adobe Photoshop expertise to resolve complex requests, serving as a reliable resource for in-house specialization.
- Collaborated with cross-functional, nationwide teams to ensure product consistency and client satisfaction.
- Balanced speed, accuracy, and stakeholder expectations in a deadline-driven environment.
Administrative Assistant
Andrae Michaels National Portrait Company
2016 - 2017
- Supported operations in a fast-paced corporate office, managing competing priorities with accuracy and professionalism.
- Served as a frontline for internal and external partners, resolving escalated complaints and urgent issues daily.
- Served as the primary point of contact for traveling teams, providing real-time support across three separate departments.
- Coordinated communication between field teams and headquarters to ensure smooth operations and issue resolution.
Education
Bachelor of Arts - Graphic Design
Arizona State University
Tempe, AZSkills
- Graphic design
- Adobe Creative Cloud
- Client relationship management
- Sales strategies
- Project management
- Team collaboration
Timeline
Client Account Manager
Brilliant Earth
2024 - Current
Assistant Store Manager
Banana Republic
2019 - 2023
Photo Editor
Andrae Michaels National Portrait Company
2017 - 2018
Administrative Assistant
Andrae Michaels National Portrait Company
2016 - 2017
Bachelor of Arts - Graphic Design
Arizona State University