MELANIE HARDIMAN
Joppa
Summary
Motivated former entrepreneur seeking a career transition. Driven by a passion to consistently surpass customer expectations and deliver exceptional customer service. Proven track record as a successful business owner. Adept in business management, payroll administration, marketing strategies, sales techniques, personnel development, and court operations.
Overview
23
23
years of professional experience
Work History
Courtroom Clerk
MD CIRCUIT COURT OF HARFORD COUNTY
01.2022 - 03.2025
- Facilitate all aspects of court proceedings
- Assists Judges, attorneys and general public to ensure smooth operation of the court
- Communicates with the jury commissioner through out the trial
- Aids in jury selection, assembles jury panel, informs the judge and jury commissioner of any absentees, administers oaths and keeps record of jurors
- Prepares court dockets
- Interprets and records all essential information related to judicial proceedings, including decrees, judgments, jury verdicts, sentences, terms of probation, motions hearings and rulings etc
- Prepares all court ordered documents
- Completes all necessary paperwork and makes appropriate docket entries
- Makes work decisions accordance with laws regulations and rules of the Judiciary
- Apply any job related terminology policies procedures regulations and laws to define problems, collect data, establish facts, record data, complete forms and provide information to customers
- Multitask, set priorities in a fast-paced environment
- Communicate clearly with judges, the public, attorneys and police agencies
Judiciary Clerk
MD CIRCUIT COURT OF HARFORD COUNTY
04.2022 - 02.2024
- Daily management of case files requiring detailed review and organization of paperwork
- Coordinate and docket new cases for legal processing via Sheriff's office
- Review and process legal documents (warrants, subpoenas, summons, appeals, etc.)
- Public inquiry management regarding case status and general questions
- Process case filings and information through Odyssey, File and Serve, DV office
- Adheres to an established file classification system to ensure documents are properly stored
- Enters new cases and updates existing cases information into the court next system
- Assist the general public and responding to inquiries regarding various court related forms and information regarding policies and procedures
Owner
HARDIMAN CLEANING SOLUTIONS
01.2005 - 01.2022
- Created marketing strategy to start and grow business to an annual client base of 30
- Maintained a 95% year over year client retention rate
- Develop individual service plans for each client based on their specific needs
- Develop flexible scheduling process to meet the needs of clients changing requirements clients
- Negotiate custom service rates based on assessment of client needs
- Management of accounts receivable
- Responsible for payroll processing
- Manage inventory to ensure appropriate supplies are stocked for current and upcoming work schedule; ensuring supplies do not expire prior to use
- Purchase, operate, and maintain cleaning power equipment
- Developed safety protocols and procedures for use of chemical supplies
- Hired, trained, and mentored employees
Acting Store Manager
BOMBAY COMPANY
01.2002 - 01.2005
- Promoted twice, within two years, to Acting Store Manager
- Responsible for timely opening/closing of store per company policy
- Supervised and trained 15+ team members on store operations and customer service
- Developed and managed the team members weekly work schedule
- Increased sales by maximizing appearance and display of merchandise
- Executed new floor sets as designated from corporate office
- Coordinated customer merchandise deliveries with private service delivery services
- Performed inventory management, including unboxing new inventory and routine audits
- Maximized operational efficiency focusing on task allocation and team member management
- Tasked with traveling to and preparing new stores for grand openings
Education
Bachelor of Science - Mass Communications, Public Relations
Towson University
MDAssociate Degree - General with concentration in Business
Harford Community College
MDSkills
- Customer Service
- Professionalism
- Problem Solving
- Time Management
- Detail Oriented
- Teamwork
- MS Office Proficiency
- Odyssey Software
- File and Serve software
- DV Office software
- DV Courtroom Software
- Papervisison
- Strong organization
- Document preparation
- Legal terminology proficiency
- Courtroom procedures
- Case file preparation
- Data entry
- Filing systems
- Court procedures
- Records management
- Court processes
- Docket preparation
- Records request coordination
- Court records research
- Confidentiality
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal communication
- Task prioritization
- Public service
- Documentation review
- Computer literacy
- Document review
- Public speaking
- Record keeping
- Time management abilities
- Written communication
- Telephone etiquette
- Records maintenance
Timeline
Judiciary Clerk
MD CIRCUIT COURT OF HARFORD COUNTY
04.2022 - 02.2024
Courtroom Clerk
MD CIRCUIT COURT OF HARFORD COUNTY
01.2022 - 03.2025
Owner
HARDIMAN CLEANING SOLUTIONS
01.2005 - 01.2022
Acting Store Manager
BOMBAY COMPANY
01.2002 - 01.2005
Bachelor of Science - Mass Communications, Public Relations
Towson University
Associate Degree - General with concentration in Business
Harford Community College
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