Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Lancaster

Experienced costumer service
Silver Spring

Summary

Dedicated host with expertise in customer service, time management, and effective communication. Proven track record in managing reservations and enhancing guest experiences to maximize satisfaction.

Overview

10
10
years of professional experience

Work History

Host

Miss Toya's Creole House
Silver Spring
05.2025 - 12.2025
  • Greeted and seated guests promptly, creating welcoming atmosphere.
  • Managed reservation system to streamline seating arrangements and minimize wait times.
  • Provided menus and described daily specials to elevate guest dining experience.
  • Maintained cleanliness of dining area and host station to uphold standards.
  • Gathered information from guests to seat groups or manage waitlist effectively.
  • Scheduled reservations and notified servers of large groups for advanced preparation.

Delivery Helper

Edible Arrangements
Silver Spring
06.2016 - 08.2016
  • Coordinated package organization for optimal loading of trucks and vans, enhancing delivery efficiency.
  • Delivered fruit packages to customer doorsteps, fostering positive customer interactions.
  • Maintained cleanliness and organization of delivery vehicles and work areas, contributing to operational readiness.

Education

Bachelor of Science - Psychology

Bowie State University
Bowie, MD
05-2028

High School Diploma -

Paint Branch High School
Burtonsville, MD
05-2024

Skills

  • Reservations
  • Guest seating
  • Table arrangements
  • Food running
  • Takeout order processing
  • Guest feedback
  • Front house management
  • Customer service
  • Effective communication
  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Time management
  • Project coordination
  • Data analysis
  • Table arrangements
  • Answering phone

Timeline

Host

Miss Toya's Creole House
05.2025 - 12.2025

Delivery Helper

Edible Arrangements
06.2016 - 08.2016

Bachelor of Science - Psychology

Bowie State University

High School Diploma -

Paint Branch High School
Melanie LancasterExperienced costumer service