Melanie Schuelke
Forest Hill,MD
Summary
Dynamic SaaS Account Manager at AcuMax Index with a proven track record in revenue generation and client relationship building. Achieved consistent sales growth by identifying new business opportunities and exceeding quotas. Skilled in negotiation and communication, fostering long-term client satisfaction and retention through strategic account management.
Overview
31
31
years of professional experience
Work History
SaaS Account Manager
AcuMax Index
06.2018 - Current
- Managed client relationships to improve satisfaction and retention.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Delivered presentations to clients, showcasing product benefits and innovations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Outside Sales Representative
Frank Parsons/Impact Office/TSRC
08.1994 - 05.2018
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities in the Federal Government.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Stayed current on company offerings and industry trends.
Education
Some College (No Degree) -
Harford Community College
Bel Air, MDSkills
- Account management
- Business development
- Revenue generation
- Goal oriented
- Client relationship building
- Time management
- Communication skills
- Client retention
President's Award
Award for achieving the highest increase in sales and gross profit dollars within the organization.
Timeline
SaaS Account Manager
AcuMax Index
06.2018 - Current
Outside Sales Representative
Frank Parsons/Impact Office/TSRC
08.1994 - 05.2018
Some College (No Degree) -
Harford Community College
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