Melanie Sumpter
Hyattsville
Summary
Motivated professional with extensive experience in supporting individuals through structured processes and managing documentation. Proven track record in effective communication and customer service, ensuring sensitive information is handled with precision. Strong problem-solving abilities and active listening skills contribute to efficient case progression and detailed record maintenance. Reliable team player who adapts swiftly to challenges and consistently achieves organizational objectives while providing clear support.
Overview
14
14
years of professional experience
Work History
Personnel Security Assistant
Food and Drug Administration
Silver Spring
10.2024 - 03.2025
- Assisted with personnel security investigations by reviewing applicant data, managing classified records, and supporting adjudication processes using JPAS, CATS, e-QIP, and NSD systems
- Prepared reports, correspondence, and briefings; tracked cases, suspense files, and daily metrics; supported leadership and adjudicators
- Provided customer service and coordination with government agencies and Investigative Service Providers regarding clearance status and reciprocity.
Technical Information Specialist
Pn Automation/HeiTech Services
Hyattsville
10.2021 - 10.2024
- Performed high quality control checks on processed submissions according to project requirements
- Processed paper and electronic documents in accordance with current SOP's, as FDA transitions into an electronic paperless environment
- Transported data in to excel to track confidential records
- Daily use of office automation tools such as Microsoft Office and other common desktop applications
- Helped to ensure that all processors complete submissions to satisfy our "Same day Processing" agreement with our client, The FDA
- Performed mail operations, including -Opening and date stamping mail, tracking mail in an electronic system, identifying issues and misroutes, reconciling mail, triaged document types, and performed priority processing for reports and submissions that meet certain criteria
- Distributed mail-in submissions to processors for processing.
Patient Outreach Coordinator
Unity Healthcare
Washington
05.2018 - 10.2021
- Utilized strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health
- Participated in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers
- Acted as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination
- Identified and tracks special populations including high-risk patients and other populations due for preventive or chronic care services.
Showing Agent
Ikos HQ
Washington
03.2018 - 02.2020
- Coordinated and conducted property showings for prospective clients based on identified criteria
- Communicated promptly with clients to schedule appointments, answer questions, and provide market and pricing information
- Refined client requirements identified suitable properties, and adjusted selections as needed
- Maintained accurate records and completed data entry following client interactions and showings
- Utilized Microsoft Office Suite daily for scheduling, documentation, and communication.
Property Manager/Personal Assistant
Mary Barnes
Washington
12.2016 - 03.2018
- Developed and maintained comprehensive client documentation independently.
- Managed incoming correspondence and facilitated effective communications.
- Scheduled meetings, maintained calendar, and organized house showings.
- Received calls and visitors for client, ensuring professional interactions.
- Coordinated travel arrangements and prepared meeting materials for client.
- Provided office automation expertise to modernize and streamline organization processes.
- Typed and proofread documents, ensuring accuracy and professionalism.
- Acted as landlord for basement apartment, managing rent collection and tenant issues.
Assistant General Manager
The Burger Joint
Potomac
07.2012 - 09.2016
- Managed financial, payroll, and personnel-related administrative functions, ensuring accuracy, timeliness, and compliance with company policies and applicable laws
- Prepared employee time and attendance records and maintained organized personnel and operational documentation
- Coordinated staffing schedules, ensured shift coverage, and supported daily workforce planning
- Oversaw daily operations and made decisions impacting guest services, service quality, and operational efficiency
- Ensured compliance with health, safety, sanitation, and operational standards
- Maintained professional facility standards, including cleanliness, uniform compliance, and overall presentation
- Collaborated with corporate teams to coordinate purchasing, inventory control, and supply provisioning
- Supported team collaboration and served as a point of contact for staff and incoming communications.
Lead Production Coordinator
FedEx Kinko's Office and Print Center
Washington
01.2011 - 07.2011
- Oversaw all projects, and assigned accordingly to team members
- Performed quality checks after completion of projects to ensure customer satisfaction
- Conducted consultations with customers, communicating product knowledge, while helping to make their vision reality
- Gave outstanding customer service, and assisted customers whenever needed
- Worked with various computer programs daily.
Education
High School Diploma -
Georgetown Day High School
Washington, DC06.2005
Bowie State University
Bowie, MDSkills
- Client communication and support
- Case documentation and maintenance
- Active listening and needs assessment
- Case tracking and follow-up
- Problem identification and resolution
- Time management and prioritization
- Confidential information handling
- Data entry accuracy
- Interdepartmental coordination
- Conflict resolution and de-escalation
- Process adherence and compliance
- Customer service and advocacy
References
Available Upon Request
Timeline
Personnel Security Assistant
Food and Drug Administration
10.2024 - 03.2025
Technical Information Specialist
Pn Automation/HeiTech Services
10.2021 - 10.2024
Patient Outreach Coordinator
Unity Healthcare
05.2018 - 10.2021
Showing Agent
Ikos HQ
03.2018 - 02.2020
Property Manager/Personal Assistant
Mary Barnes
12.2016 - 03.2018
Assistant General Manager
The Burger Joint
07.2012 - 09.2016
Lead Production Coordinator
FedEx Kinko's Office and Print Center
01.2011 - 07.2011
High School Diploma -
Georgetown Day High School
Bowie State University