Melany Rodriguez
Laurel
Summary
Detail-oriented and highly organized Data Entry Clerk with over 2 years of experience in accurately inputting and managing large volumes of data in fast-paced environments. Proven ability to maintain confidentiality, meet deadlines, and ensure data integrity using strong technical and communication skills..
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Livanta LLC
Annapolis
03.2023 - 04.2025
- Maintained confidentiality of client and business information
- Performed accurate and timely data entry to support beneficiary records and internal systems
- Retrieve data from the database or electronic files as requested
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Educate Medicare beneficiaries on their healthcare rights and responsibilities
- Serve as a key contact for inquiries from patients and providers, resolving issues with clarity and compassion
- Triaged and routed calls efficiently, contributing to a smoother support process
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
Patient Service Representative
Livanta LLC
Annapolis
11.2021 - 03.2023
Sales Associate and Cashier
Panera Bread
Annapolis
08.2021 - 11.2021
- Greeted customers, ensuring a pleasant initial interaction
- Managed store upkeep while handling customer inquiries
- Maintained efficiency in handling payments and operating register systems
- Enhanced customer experience with curated recommendations
- Handled order processing, returns, and register operations
- Maintained store presentation and merchandise organization
Sales Associate
Old Navy
Hyattsville
10.2020 - 08.2021
Hostess
Jaspers
Largo
07.2019 - 08.2020
- Welcomed guests courteously to ensure positive dining experiences
- Managed reservation scheduling and answered phone inquiries
- Assisted in managing front-of-house activities to maintain seamless guest movement
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Time Management
- Attention to detail
- Organizational skills
- Microsoft Excel
- Microsoft Word
- Typing
- Customer Service
- Communication
- POS Systems
- File Organization
- Team Collaboration
References
References available upon request
Timeline
Data Entry Clerk
Livanta LLC
03.2023 - 04.2025
Patient Service Representative
Livanta LLC
11.2021 - 03.2023
Sales Associate and Cashier
Panera Bread
08.2021 - 11.2021
Sales Associate
Old Navy
10.2020 - 08.2021
Hostess
Jaspers
07.2019 - 08.2020
High School Diploma -
Eleanor Roosevelt High School