Melinda Evans-Young
Waldorf,MD
Summary
Experienced administrative and operations professional with demonstrated expertise in budget oversight, faculty and staff support, travel coordination, and financial management within a complex healthcare/academic environment. Proven ability to lead and manage office operations, ensure fiscal responsibility, and support senior leadership and multidisciplinary teams. Highly organized, detail-oriented, and skilled at balancing competing priorities while maintaining compliance, efficiency, and exceptional service standards.
Overview
23
23
years of professional experience
Work History
Program Coordinator
Children's National Hospital
01.2023 - Current
- Serve as the primary operational support for the Chief and Associate Chief of Neurology and the Associate Chief of Neurophysiology, handling all Program Coordinator and Administrative Assistant functions at a higher, department-wide level.
- Act as the team lead for Neurology administrative staff, providing guidance, workflow oversight, training, and problem resolution.
- Oversee daily operational needs for Neurology, Research, and EEG teams to ensure continuity, efficiency, and compliance.
- Lead faculty and staff onboarding for Neurology, Research, and EEG, ensuring new hires receive comprehensive department orientation, system access, scheduling setup, and process integration.
- Create, manage, and track positions, postings, and staffing changes across Neurology, EEG, and Research in coordination with HR and leadership.
- Serve as the timekeeper for over 100 employees, ensuring accuracy, compliance, leave management, and timely resolution of discrepancies.
- Manage and maintain the Neurology faculty on-call schedule, ensuring coverage, accuracy, and timely updates for clinical operations.
- Provide financial support including procurement, reimbursements, expense tracking, and budget-aligned decision support.
- Arrange travel for faculty and leadership, ensuring correct approvals, compliance with policies, and accurate reconciliation.
- Coordinate administrative processes, documentation, data collection, and departmental projects to support clinical and research operations.
- Identify operational gaps and propose improvements to enhance workflow, communication, and team efficiency.
Administrative Assistant
Physicians And Midwives
07.2022 - 01.2023
- Execute record filing system to improve document organization and management.
- Restock supplies and submit purchase orders to maintain stock levels.
- Generate reports and type letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Monitor office calendars to plan meetings, activities, and travel to maximize productivity.
- Schedule conference rooms prepared agendas, and maintain calendars to prepare for meetings and events.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Schedule patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Support office staff and operational requirements with administrative tasks.
- Develop and manage accurate and confidential patient records.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Prepare and maintain accurate digital health records for patients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Surgical Coordinator/Administrative Assistant
The Center for Innovative GYN
09.2017 - 06.2021
- Scheduled pre and post-operative appointments, diagnostic and imaging testing
- Lead and support a team of surgical coordinators; provide training, guidance, and coverage as needed
- Verified insurance coverage and determined if referral or authorization is needed
- Assisted front desk with answering phones, checking in and checking out patients, collect copays, patient balances, and deductibles
- Prepared daily clinic and pre-operative surgical packets and communicate with pre-testing unit for results and further treatment that's needed for patients
- Completed accurate documentation of informed consent with patients
- Prepared dictation letters to be sent out to referring physicians
- Entered billing charges
- Completed FMLA and letters for patients
- Issued and posted patient bills and payments
- Completed medical records request
- Organize and order office supplies
- Traveled with physicians to satellite offices
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorization.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient charts filing system to promote quick data finding for staff.
Surgical Coordinator
Howard University Hospital
06.2013 - 08.2017
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Routed critical value lab results to appropriate physicians
- Sent surgical procedural orders to the hospital and completed relevant medical forms/lab slips
- Communicated with insurance companies to pre-certify surgeries and medications using appropriate coding
- Typed letters/procedural reports and mailed out all clinical correspondence for physicians
- Reviewed all coding before submitting invoices to th billing department
- Responded to patient complaints and addressed their issues
- Ordered supplies and maintain office equipment
- Verified insurance coverage and obtained pre-authorization.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Service Specialist/Surgical Coordinator
GW Medical Faculty Associates
11.2005 - 04.2013
- Obtained appropriate documents and verify patient demographics, financial and insurance information
- Determined medical coverage and confirmed appointments
- Collected co-pays and deductibles
- Scheduled patient surgeries, pre-operative and post-operative appointments
- Routed critical value lab results to appropriate physicians
- Sent surgical procedural orders to the hospital and completed relevant medical forms/lab slips
- Pre-certified surgeries and medications using appropriate coding
- Typed letters/procedural reports and mailed out all clinical correspondence for physicians
- Reviewed all coding before submitting invoices to the billing department
- Responded to patient complaints and addressed their issues
- Answered telephones and rerouted them to appropriate area when necessary
- Scheduled patient appointments, testing, and procedures
- Assisted physicians and nursing staff with facilitating the patient experience and various assigned responsibilities
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Scheduled appointments to enter appointment dates and times into a computerized scheduler.
Medical Secretary
Georgetown University Hospital
02.2003 - 08.2005
- Retrieved messages and answered telephones
- Arrange travel and schedule all meetings and teleconferences for the physicians
- Retrieved results of procedures and labs for the physicians
- Processed fellowship applications
Education
Business Management
University of District of Columbia
Washington, DC05.1997
High School Diploma -
Eastern High School
Washington, DC06.1996
Skills
- Microsoft Office
- Outlook
- EMR
- Strong customer service skills
- Strong problem solver
- Dedicated team player
- Strong communication skills
- Office administration
- Spreadsheet management
- Physician billing
- OSHA compliance
- Office management
- Budget administration
- Presentation creation
- Workload prioritization
- Expense reporting
- Task delegation
- Strong organization
- Spreadsheet management
- Calendar management
- Meeting scheduling
- Travel arrangements
- Document preparation
Timeline
Program Coordinator
Children's National Hospital
01.2023 - Current
Administrative Assistant
Physicians And Midwives
07.2022 - 01.2023
Surgical Coordinator/Administrative Assistant
The Center for Innovative GYN
09.2017 - 06.2021
Surgical Coordinator
Howard University Hospital
06.2013 - 08.2017
Patient Service Specialist/Surgical Coordinator
GW Medical Faculty Associates
11.2005 - 04.2013
Medical Secretary
Georgetown University Hospital
02.2003 - 08.2005
Business Management
University of District of Columbia
High School Diploma -
Eastern High School