Melisa Lainez
Upper Marlboro
Summary
Resourceful Membership Ambassador known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, strategic communication, and membership growth strategies. Excel at interpersonal communication, problem-solving, and adaptability, ensuring success in engaging with members and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Membership Ambassador
Bjs Wholesales Club
Bowie
01.2024 - Current
- Promoted membership benefits through engaging presentations and personal interactions.
- Assisted members with inquiries, resolving issues to enhance customer satisfaction.
- Coordinated promotional events to increase membership engagement and participation.
Merchandise Pickup Associate
Walmart
Waldorf
10.2022 - 12.2023
- Communicated with store associates to confirm order readiness and accuracy.
- Utilized handheld devices to track inventory and manage orders.
- Ensured compliance with safety protocols during merchandise handling.
- Trained new associates on merchandise retrieval procedures and customer interactions.
Apparel Associate
Walmart
Laurel
01.2022 - 10.2022
- Assisted customers with locating apparel items and provided product knowledge.
- Maintained organized and visually appealing merchandise displays on the sales floor.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
Receiving Associate
Burlington
Greenbelt
09.2021 - 01.2022
- Received and sorted incoming merchandise for efficient distribution to sales floor.
- Inspected products for quality assurance before stocking shelves.
- Maintained organized inventory storage areas to streamline retrieval processes.
Team Associate
CVS Pharmacy
Lanham
09.2021 - 10.2021
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory levels and organized stock on sales floor.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of work areas and displays.
Cashier
pirates car wash
Lanham
06.2020 - 09.2021
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Greeted customers and answered any questions they had about the store's products and services.
- Collaborated with team members to ensure smooth operations during busy periods.
Education
High School Diploma -
Duval High School
Lanham, MD05-2018
Skills
- Customer service
- Communication skills
- Upselling techniques
- Multitasking capacity
- Problem-solving aptitude
Languages
Spanish
Professional
Timeline
Membership Ambassador
Bjs Wholesales Club
01.2024 - Current
Merchandise Pickup Associate
Walmart
10.2022 - 12.2023
Apparel Associate
Walmart
01.2022 - 10.2022
Receiving Associate
Burlington
09.2021 - 01.2022
Team Associate
CVS Pharmacy
09.2021 - 10.2021
Cashier
pirates car wash
06.2020 - 09.2021
High School Diploma -
Duval High School
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