Melissa Bowen
Baltimore
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Frederick
01.2022 - 07.2022
- Delivered friendly and efficient customer service to enhance overall dining experiences.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Took accurate orders and communicated them to kitchen staff promptly.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Resolved customer complaints promptly to uphold satisfaction levels and foster repeat business.
- Collaborated with team members to ensure smooth restaurant operations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Customer Service Representative
Dunkirk Donuts
Hagerstown
02.2021 - 01.2022
- Resolved customer inquiries and complaints promptly to enhance customer satisfaction.
- Delivered exceptional customer service to address and resolve complaints efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer orders efficiently at the point of sale.
- Coordinated with team members to streamline service flow and improve customer experience.
- Upsold promotional items to enhance customer experience.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness and organization of the dining area.
- Operated coffee machines and food preparation equipment skillfully.
Home Health Aide
Care First Home Health Care
La Plata
04.2009 - 01.2011
- Assisted clients with daily living activities and personal care needs.
- Assisted clients with bathing, dressing, and incontinence care.
- Provided personal hygiene assistance and performed household chores to support patient comfort and well-being.
- Maintained a clean and safe environment for clients in their homes.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Prepared meals and snacks according to prescribed diets.
- Assisted with medication management and ensured compliance with schedules.
- Helped client with medication self-administration.
- Monitored health conditions and communicated changes to healthcare staff to ensure timely interventions.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments or errands.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Collaborated with family members to address client care concerns effectively.
- Built trusting rapport with patients to enhance care quality and promote positive patient experiences.
Education
Calvert High School
Prince Frederick , Maryland Skills
- Point of sale operation
- POS operation
- Cash handling
- Order management
- Food safety compliance
- Safe food handling
- Customer service
- Customer service excellence
- Upselling techniques
- Team collaboration
- Time management
- Multitasking and organization
- Troubleshooting issues
- Adaptability to change
- Effective communication
- Conflict resolution
- Strong work ethic
- Positive and professional
Certification
- DLLR CERTIFICATE OF TECHNICAL ACHIEVEMENT IN BUSINESS OFFICE MANAGEMENT I AND II
Timeline
Server
Waffle House
01.2022 - 07.2022
Customer Service Representative
Dunkirk Donuts
02.2021 - 01.2022
Home Health Aide
Care First Home Health Care
04.2009 - 01.2011
Calvert High School