Summary

Overview

Work History

Education

Skills

Timeline

Melissa De Ugarte

Burtonsville,MD

Summary

Dedicated young professional with enthusiastic and amiable personality. Able to adapt and address all facets of business needs. Proficient in maintaining stringent guidelines and high-quality assistance. Offering diplomatic and professional communication, with effective time management, and multitasking expertise.

Overview

years of professional experience

Work History

Legal Assistant

Davis, Agnor, Rapaport & Skalny, LLC

Columbia, MD

12.2022 - 05.2025

Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or filing documents for paralegals.
Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Improved client satisfaction with prompt and effective communication regarding projects and updates.
Finalized and managed all outgoing mail.
Assisted Paralegals in interpreting in conversations with clients and translating documents from English to Spanish and vice versa.

Front Desk Coordinator

The Law Offices of Karp, Wigodsky, Norwind, Kudel & Gold, P.A.

Rockville, USA

06.2018 - 12.2022

Welcome, greet, and engage with clients and guests providing outstanding experience.
Answer and forward multiple phone calls daily.
Assist staff and attorneys with case management and data entry in Tussman.
Schedule meetings, interviews, and appointments.
Perform clerical duties such as copying, faxing, emailing, sorting mail, etc.
Keep an inventory of office supplies and ensure always stocked.
Maintain a filing system of all required documents.
Have an overview of the office expenses and costs.

Manager

Chick Fil-A

Rockville, USA

09.2017 - 06.2018

Engage with guests to provide a friendly experience.
Supervise employees while also managing intercompany hiring and scheduling processes.
Train workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Optimized profits by controlling food, beverage and labor costs daily.
Process payment transactions.
Boost customer satisfaction by quickly addressing and resolving complaints with food or service.
Answer customer questions about food preparation, responding to ingredient and allergen concerns.
Operate large-volume grills and fryers and griddles with caution and according to manufacturer directions.
Monitor and food stock and supplies to reorder on time.
Resolve problems or concerns to satisfaction of involved parties.

Team Member

Kentlands Nutrition

Gaithersburg, USA

04.2016 - 08.2017

Greet and engage with guests to provide a friendly experience.
Make healthy shakes, energizing teas and protein coffee.
Ability to inform guests of products and nutritional value.
Perform payment transactions and inventory reporting.
Provide recommendations based on guest's needs.
Support and adhere to food safety and security guidelines while maintaining company equipment.
Ensure the store is always clean and organized.