Melissa De Ugarte
Burtonsville,MD
Summary
Dedicated young professional with enthusiastic and amiable personality. Able to adapt and address all facets of business needs. Proficient in maintaining stringent guidelines and high-quality assistance. Offering diplomatic and professional communication, with effective time management, and multitasking expertise.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Davis, Agnor, Rapaport & Skalny, LLC
12.2022 - 05.2025
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or filing documents for paralegals.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Improved client satisfaction with prompt and effective communication regarding projects and updates.
- Finalized and managed all outgoing mail.
- Assisted Paralegals in interpreting in conversations with clients and translating documents from English to Spanish and vice versa.
Front Desk Coordinator
The Law Offices of Karp, Wigodsky, Norwind, Kudel & Gold, P.A.
06.2018 - 12.2022
- Welcome, greet, and engage with clients and guests providing outstanding experience.
- Answer and forward multiple phone calls daily.
- Assist staff and attorneys with case management and data entry in Tussman.
- Schedule meetings, interviews, and appointments.
- Perform clerical duties such as copying, faxing, emailing, sorting mail, etc.
- Keep an inventory of office supplies and ensure always stocked.
- Maintain a filing system of all required documents.
- Have an overview of the office expenses and costs.
Manager
Chick Fil-A
09.2017 - 06.2018
- Engage with guests to provide a friendly experience.
- Supervise employees while also managing intercompany hiring and scheduling processes.
- Train workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Process payment transactions.
- Boost customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answer customer questions about food preparation, responding to ingredient and allergen concerns.
- Operate large-volume grills and fryers and griddles with caution and according to manufacturer directions.
- Monitor and food stock and supplies to reorder on time.
- Resolve problems or concerns to satisfaction of involved parties.
Team Member
Kentlands Nutrition
04.2016 - 08.2017
- Greet and engage with guests to provide a friendly experience.
- Make healthy shakes, energizing teas and protein coffee.
- Ability to inform guests of products and nutritional value.
- Perform payment transactions and inventory reporting.
- Provide recommendations based on guest's needs.
- Support and adhere to food safety and security guidelines while maintaining company equipment.
- Ensure the store is always clean and organized.
Education
Associate of Science -
Montgomery College
05.2025
High School Diploma -
Winston Churchill High School
Potomac, MD05.2015
Skills
- Software: Proficient in Microsoft Office, Tussman, Adobe, FoxIt, Practice Master, Simplifile, MDEC and ReadyCollect
- Other: Bilingual (English and Spanish)
Timeline
Legal Assistant
Davis, Agnor, Rapaport & Skalny, LLC
12.2022 - 05.2025
Front Desk Coordinator
The Law Offices of Karp, Wigodsky, Norwind, Kudel & Gold, P.A.
06.2018 - 12.2022
Manager
Chick Fil-A
09.2017 - 06.2018
Team Member
Kentlands Nutrition
04.2016 - 08.2017
Associate of Science -
Montgomery College
High School Diploma -
Winston Churchill High School
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