Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Melissa Fox

Pasadena

Summary

Experienced with managing collections operations and implementing effective strategies to recover overdue accounts. Utilizes strong negotiation and communication skills to achieve high recovery rates and maintain positive client relationships. Track record of successfully streamlining processes and enhancing team efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Teacher Assistant

Anne Arundel County Public Schools
12.2016 - Current

Key Responsibilities:

A Teacher Assistant supports the lead teacher in creating a positive, safe, and engaging classroom environment. They assist with instructional activities, classroom management, and student supervision to ensure effective learning and development.

  • Support the teacher in planning and delivering lessons and learning activities.
  • Work with individual students or small groups to reinforce learning concepts.
  • Assist with classroom management, ensuring a safe and respectful environment.
  • Help prepare instructional materials, resources, and classroom displays.
  • Supervise students in classrooms, hallways, lunchrooms, playgrounds, and field trips.
  • Provide additional support to students with special needs or learning challenges.
  • Monitor student progress and provide feedback to the teacher.
  • Assist with grading assignments, recording attendance, and maintaining student records.
  • Encourage positive behavior and model respectful communication.
  • Perform other duties as assigned to support teaching and learning.

Bookkeeper

Elite Assist
09.2008 - 08.2010
  • Specializing in bookkeeping.
  • Compilation of Financial Statements & Cash Flow Analysis
  • Reconciliations: bank accounts, general ledger, client accounts
  • Prepare and process biweekly payroll as well as payroll and sales taxes
  • Process accounts payable and accounts receivable
  • Quarterly and Year End Reporting Analysis
  • Budget research and analysis
  • Provide recommendations to management regarding reporting, accounting and budget issues.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Collections Manager

L&M Produce Co.
11.2000 - 06.2006
  • Process accounts receivable, daily deposits, handling collections for over 3000 customers.
  • Supervised 3 credit assistants and 14 Sales Associates
  • Process credit applications, research D&B reports, financial reporting
  • Work Directly with the Comptroller to handle collections and receivables
  • Daily collection calls, collection letters, filing suit papers with the Courts.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Supervised staff of collectors, monitoring phone calls and letters.

Office Manager

Cohen Snyder Eisenberg & Katzenberg
09.1997 - 11.2000
  • Process accounts payable and accounts receivable
  • Prepare and process biweekly payroll
  • Reconciliations: bank accounts, general ledger, client accounts
  • Responsible for Health and Disability insurance issues
  • Overseeing 15 employees, handling all Human Resource issues, including interviewing, disciplinary actions, arranging company meetings between management and employees
  • Maintain and order all office supplies and deal on a day to day basis with vendors to obtain the most cost effective products and services.

Education

High School -

Chesapeake High School
06.1992

Skills

  • Positive attitude
  • Effective communication
  • Risk assessment capabilities
  • Past due balance management

  • Customer service management
  • Exceptional organization
  • Goal-oriented focus

Certification

Wilson Intervention Trained

Quickbooks

Excel

Microsoft Word

Typing 50WPM



Timeline

Teacher Assistant

Anne Arundel County Public Schools
12.2016 - Current

Bookkeeper

Elite Assist
09.2008 - 08.2010

Collections Manager

L&M Produce Co.
11.2000 - 06.2006

Office Manager

Cohen Snyder Eisenberg & Katzenberg
09.1997 - 11.2000

High School -

Chesapeake High School
Melissa Fox