Melissa Kopystecki

Cross-trained in prepared foods, deli, and produce departments.

Facilitated Chefs by preparing necessary components for recipes.

Ensured safe handling of food items and proper use of slicers.

Delivered exceptional customer service across all departments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
• Mentored new teachers through observation, feedback, and professional development opportunities.
• Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
• Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
• Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.