Melissa LeBon
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1999
1999
years of post-secondary education
Work History
Fan assistance
The Baltimore Orioles
Baltimore
03.2025 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Costco
Glen Burnie
09.2024 - 01.2025
- Processed customer transactions efficiently at a leading wholesale retailer.
- Maintained accurate cash register and handled various payment methods.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked merchandise on the sales floor to ensure product availability.
- Collaborated with team members to improve checkout processes and customer flow.
- Communicated promotions and membership benefits to enhance customer experience.
- Ensured cleanliness and organization of the checkout area for safety standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Supervisor
Lidl US
Brooklyn Park
11.2020 - 07.2023
- Supervised daily store operations to maintain optimal efficiency and customer satisfaction.
- Trained and developed team members on product knowledge and customer service techniques.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Coordinated promotional displays to attract customers and increase sales visibility.
- Conducted regular performance evaluations to guide employee development initiatives.
- Resolved customer complaints promptly to uphold company reputation and service quality.
- Monitored cash handling procedures for accuracy and adherence to company guidelines.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Bar Manager
Vfwpost 2916
Baltimore
05.2010 - 06.2022
- Managed daily bar operations and staff schedules at veteran support organization.
- Trained and supervised bartenders to ensure compliance with service standards.
- Developed and maintained inventory control systems for beverage stock management.
- Established and enforced safety protocols for alcohol service during events.
- Coordinated special events, including fundraisers and community gatherings, at the venue.
- Implemented promotional strategies to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain a welcoming atmosphere.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored cash intake to reduce discrepancies.
Education
General Education Diploma
Baltimore, MDSkills
- Customer service
- Inventory management
- Cash handling
- Team leadership
- Event coordination
- Sales promotion
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
- Friendly, positive attitude
Timeline
Fan assistance
The Baltimore Orioles
03.2025 - 09.2025
Cashier
Costco
09.2024 - 01.2025
Supervisor
Lidl US
11.2020 - 07.2023
Bar Manager
Vfwpost 2916
05.2010 - 06.2022
General Education Diploma