Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa McPherson

La Plata

Summary

Offering excellent interpersonal skills and calm demeanor, well-suited for moderate to high-pressure environments. Brings quick learning ability and technical aptitude necessary for mastering emergency dispatch technology and procedures. Ready to use and develop strong communication and critical thinking skills in 911 Emergency Dispatcher role.

Overview

2
2
years of professional experience

Work History

Hostess Trainer

Texas Roadhouse
01.2024 - Current
  • Trained new host staff on customer service protocols and operational procedures.
  • Monitored guest seating flow, optimizing efficiency during peak hours to enhance customer experience.
  • Provided continuous feedback to trainees, fostering their development and improving team performance.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.

EMS Volunteer

Hughesville Volunteer Fire and EMS
02.2023 - Current
  • Administered first aid and CPR in emergency situations, ensuring patient safety and comfort.
  • Coordinated with crew members during emergencies to execute efficient response strategies.
  • Participated in community outreach programs, promoting awareness of emergency services and safety practices.
  • Maintained a high standard of service quality by adhering to established protocols and guidelines for emergency medical treatment.
  • Demonstrated commitment to ongoing professional development by participating in training sessions, workshops, and conferences.
  • Provided compassionate care for patients in crisis, including those experiencing emotional distress or mental health concerns.
  • Assisted in training new volunteers, fostering skill development and teamwork.
  • Maintained equipment readiness through regular inspections and scheduled maintenance checks.

Cashier

Cooksey's Store
06.2023 - 01.2024
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with inquiries and product selections to enhance satisfaction.
  • Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
  • Monitored inventory levels and restocked merchandise as needed to support sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree - Fire And EMS Studies

University of Maryland - Fire And Rescue Institute
LaPlata, MD

High School Diploma -

LaPlata High School
La Plata, MD
05-2025

Skills

  • Exceptional communication
  • Guest/Patient relations
  • Task delegation
  • Reliability

Timeline

Hostess Trainer

Texas Roadhouse
01.2024 - Current

Cashier

Cooksey's Store
06.2023 - 01.2024

EMS Volunteer

Hughesville Volunteer Fire and EMS
02.2023 - Current

No Degree - Fire And EMS Studies

University of Maryland - Fire And Rescue Institute

High School Diploma -

LaPlata High School

Similar Profiles

CREATE PROFILE
Melissa McPherson