Melissa Noble
Baltimore
Summary
Dynamic IT Specialist with a robust background in delivering technical support, executing system upgrades, and facilitating end-user training within law firms, government agencies, and small businesses. Expertise in troubleshooting Windows environments, mobile devices, and A/V equipment ensures seamless operations and user satisfaction. A strong commitment to customer service is complemented by a proven ability to communicate complex technological concepts in an accessible manner for non-technical users. Passionate about leveraging technology to enhance productivity and drive organizational success.
Overview
2026
2026
years of professional experience
Work History
IT Consultant
Self-employeed
2021 - Current
- Provide on-call remote and on-site IT support for a private office and household
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Diagnose and resolve hardware/software issues using remote tools
- Install and configure new computers, printers, and applications
- Offer clear, patient user training and guidance to non-technical clients
Office Manager / IT Support
Family-Owned Real Estate Business
01.2013 - Current
- Maintain day-to-day technology for business operations (workstations, software updates, printers, mobile devices)
- Troubleshoot issues to minimize downtime and keep transactions moving
- Manage office records/systems and coordinate scheduling and vendor relationships
Computer Systems Specialist
Ober Kaler Grimes & Shriver (now Baker Donelson)
01.2003 - 01.2013
- Planned and implemented a major upgrade to the firm’s Document Management System
- Implemented DTE firm-wide time entry software and supported rollout/training
- Provided Tier 1–3 support to 300+ users across multiple offices
- Performed maintenance on Windows and Windows machines
- Resolved issues across Microsoft Office and Windows environments
- Analyzed system performance to identify and implement improvements in operational efficiency.
- Led training sessions for staff on new technologies and software applications, promoting effective usage across departments.
Computer Network Specialist Trainee
Wicomico County Health Department
01.2002 - 01.2003
- Delivered help desk support for ~245 users
- Troubleshoot hardware/software and network access issues
- Assisted end-user onboarding/training for network and applications
- Configured and deployed new hardware/software
Education
B.S. - Management Information Systems
Salisbury University
Salisbury, MD01-2002
Skills
- Operating Systems: Windows Server, Windows workstations
- Productivity & Collaboration: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive); Zoom
- Project management
- Teamwork
- Problem-solving
- Organizational skills
- Effective communication
- Remote Support Tools: ScreenConnect (ConnectWise Control), Remote Desktop
- Devices: Workstations, laptops, printers, mobile devices (iOS/Android)
- Core Strengths: Troubleshooting, deployments, end-user training, system upgrades, customer support
Timeline
Office Manager / IT Support
Family-Owned Real Estate Business
01.2013 - Current
Computer Systems Specialist
Ober Kaler Grimes & Shriver (now Baker Donelson)
01.2003 - 01.2013
Computer Network Specialist Trainee
Wicomico County Health Department
01.2002 - 01.2003
IT Consultant
Self-employeed
2021 - Current
B.S. - Management Information Systems
Salisbury University