Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Noble

Baltimore

Summary

Dynamic IT Specialist with a robust background in delivering technical support, executing system upgrades, and facilitating end-user training within law firms, government agencies, and small businesses. Expertise in troubleshooting Windows environments, mobile devices, and A/V equipment ensures seamless operations and user satisfaction. A strong commitment to customer service is complemented by a proven ability to communicate complex technological concepts in an accessible manner for non-technical users. Passionate about leveraging technology to enhance productivity and drive organizational success.

Overview

2026
2026
years of professional experience

Work History

IT Consultant

Self-employeed
2021 - Current
  • Provide on-call remote and on-site IT support for a private office and household
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Diagnose and resolve hardware/software issues using remote tools
  • Install and configure new computers, printers, and applications
  • Offer clear, patient user training and guidance to non-technical clients

Office Manager / IT Support

Family-Owned Real Estate Business
01.2013 - Current
  • Maintain day-to-day technology for business operations (workstations, software updates, printers, mobile devices)
  • Troubleshoot issues to minimize downtime and keep transactions moving
  • Manage office records/systems and coordinate scheduling and vendor relationships

Computer Systems Specialist

Ober Kaler Grimes & Shriver (now Baker Donelson)
01.2003 - 01.2013
  • Planned and implemented a major upgrade to the firm’s Document Management System
  • Implemented DTE firm-wide time entry software and supported rollout/training
  • Provided Tier 1–3 support to 300+ users across multiple offices
  • Performed maintenance on Windows and Windows machines
  • Resolved issues across Microsoft Office and Windows environments
  • Analyzed system performance to identify and implement improvements in operational efficiency.
  • Led training sessions for staff on new technologies and software applications, promoting effective usage across departments.

Computer Network Specialist Trainee

Wicomico County Health Department
01.2002 - 01.2003
  • Delivered help desk support for ~245 users
  • Troubleshoot hardware/software and network access issues
  • Assisted end-user onboarding/training for network and applications
  • Configured and deployed new hardware/software

Education

B.S. - Management Information Systems

Salisbury University
Salisbury, MD
01-2002

Skills

  • Operating Systems: Windows Server, Windows workstations
  • Productivity & Collaboration: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive); Zoom
  • Project management
  • Teamwork
  • Problem-solving
  • Organizational skills
  • Effective communication
  • Remote Support Tools: ScreenConnect (ConnectWise Control), Remote Desktop
  • Devices: Workstations, laptops, printers, mobile devices (iOS/Android)
  • Core Strengths: Troubleshooting, deployments, end-user training, system upgrades, customer support

Timeline

Office Manager / IT Support

Family-Owned Real Estate Business
01.2013 - Current

Computer Systems Specialist

Ober Kaler Grimes & Shriver (now Baker Donelson)
01.2003 - 01.2013

Computer Network Specialist Trainee

Wicomico County Health Department
01.2002 - 01.2003

IT Consultant

Self-employeed
2021 - Current

B.S. - Management Information Systems

Salisbury University
Melissa Noble