Dynamic IT Specialist with a robust background in delivering technical support, executing system upgrades, and facilitating end-user training within law firms, government agencies, and small businesses. Expertise in troubleshooting Windows environments, mobile devices, and A/V equipment ensures seamless operations and user satisfaction. A strong commitment to customer service is complemented by a proven ability to communicate complex technological concepts in an accessible manner for non-technical users. Passionate about leveraging technology to enhance productivity and drive organizational success.