Melissa Ortez
Laurel
Summary
Compassionate healthcare professional with extensive experience in customer service and event coordination. Proficient in medical assisting, phlebotomy, EKG testing, and patient support, with a strong ability to communicate in both Spanish and English. Recognized for dependability, attention to detail, and effective multitasking in fast-paced environments. Committed to enhancing patient experiences while delivering high-quality care and support.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Smarter Health Medical Clinic 202-848-4817
Laurel
09.2024 - Current
- Supported healthcare providers during patient examinations and procedures, enhancing patient care experience.
- Executed blood draws and collected laboratory specimens, ensuring adherence to safety protocols for patient well-being.
- Facilitated patient intake, recorded vital signs, and maintained documentation, providing essential clinical support.
- Provided Spanish–English interpretation for patients and healthcare providers to ensure clear communication and quality patient care.
Server
Ledo restaurant 240-544-8644
Elkridge
08.2023 - 06.2024
- Took accurate food and drink orders from customers.
- Maintained cleanliness and organization of dining area.
- Provided exceptional customer service to enhance dining experience.
Swim instructor
Goldfish Swim School 240-755-5617
Columbia
08.2022 - 04.2023
- Instructed swim lessons for various age groups and skill levels.
- Developed personalized lesson plans to enhance student learning and safety.
- Ensured a safe pool environment by enforcing safety rules and guidelines.
- Communicated effectively with parents about student development and concerns.
Party rental coordinator
Nellypartyrentals 301-408-8149
Laurel
02.2018 - 03.2020
- Guided clients in selecting rental items tailored to event needs and preferences, improving overall event experience.
- Coordinated rental logistics for events, achieving timely delivery and setup to enhance client satisfaction.
- Liaised with vendors to secure essential supplies and services for events, ensuring seamless execution.
Education
Associate Degree in General Studies -
Howard Community College
Columbia, MD05-2026
Phlebotomist Technician
Phlebotomy One Stick
Lanham, MD07-2025
High School Diploma -
Reservoir High School
Fulton, MD05-2023
Skills
- Patient care
- Blood collection
- Clinical documentation
- Patient-handling equipment
- Maintaining confidentiality
- Time management
- Strong communication skills
- Bilingual: English & Spanish
- Team collaboration
- Excellent Customer service
- Organized
- Problem-solving skills
- Leadership
- Strong work ethic
- Positive attitude
- Professional and Respectful
Timeline
Medical Assistant
Smarter Health Medical Clinic 202-848-4817
09.2024 - Current
Server
Ledo restaurant 240-544-8644
08.2023 - 06.2024
Swim instructor
Goldfish Swim School 240-755-5617
08.2022 - 04.2023
Party rental coordinator
Nellypartyrentals 301-408-8149
02.2018 - 03.2020
Associate Degree in General Studies -
Howard Community College
Phlebotomist Technician
Phlebotomy One Stick
High School Diploma -
Reservoir High School