Melissa Palumbo
Silver Spring
Overview
13
13
years of professional experience
Work History
FOIA Analyst
QualX Corporation
08.2024 - Current
- Analyze unclassified documents to determine the appropriate action and release procedures needed in accordance with the Freedom of Information Act (5 USC § 552) and Privacy Act (5 USC § 552(a)), and applicable sections of the CFR and DoD Manuals and Instructions.
- Interpret regulations, agency enforcement codes, and organizational policies regarding release of agency documents upon receipt of an appellate request.
- Ensure released materials does not contain personal identifiers or directly or indirectly reveal trade secrets and other information exempted under the applicable statutes.
- Propose, redactions for both internal components and final external release to the requestor.
- Demonstrate understanding of document markings and control procedures.
- Recognize lawfully protected contract information.
LEADING PETTY OFFICER
US Navy Reserve
08.2018 - Current
- Maritime Interdiction Medic in support of Carrier Strike Group 4.
- Management and mentorship of 92 sailors to ensure combat, deployment, and medical readiness.
- Increased operational readiness by conducting thorough training exercises with Carrier Strike Group 4.
Fraud Associate II
Xtreme Solutions, Inc
04.2024 - 08.2024
- Expert in applying departmental and agency policies that pertain to completion of FOIA request. Review FOIA request, relevant to obtaining individual federal records obtained by the Department of State.
- Determine the scope of requests, conduct research, identify responsive data and provide guidance to requesters.
- Supports clients with the release of information under the Freedom of Information Act.
- Manage and control all physical and electronic records maintained by the FOIA program.
- Review and process documents for release in response to requests including redaction review and preparation of substantive and non-substantive responses.
- Create and maintain accurate records of FOIA requests and progress.
FRAUD ASSOCIATE I
Xtreme Solutions, Inc
12.2023 - 04.2024
- Conduct data entry of customer reports of a lost or stolen passport book or card.
- Inputting and organizing customer information to ensure the correct record of passport book or card is invalidated.
- Communicate and collaborate customer phone calls to determine the validity of their passport book or card.
- Verifying personal identifying information and independently guiding the customer in the next steps to obtain a new passport.
- Collaborate with other team members and government officials to include verifying correct passport books be sent to destruction with proper government officials.
INTAKE CASE MANAGER
City Of Hampton
11.2022 - 06.2023
- Diligently maintained intake caseloads for aged, blind and disabled clients in support of SNAP and Medicaid benefits.
- Provided leadership, guidance and support to staff members.
- Volunteered in community events to promote services and engage with the public.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Utilized complex client management systems, both digital and manual, and maintained sensitive information in highly encrypted databases.
ELIGIBILITY SPECIALIST
Hudson County Dept. of Family Services
01.2020 - 09.2022
- Successfully managed case loads of over 350 client applicants for TANF, SNAP, and Medicaid.
- Created new time management strategies for new team members expanding the capability of workloads.
- Maintaining records of applications for TANF, SNAP, and Medicaid to ensure policies and procedures are followed.
- Screened forms for completeness, verifies information given by applicants, explained rules, regulations, procedures, and applicant/recipient rights and responsibilities, and issued benefits.
- Determined eligibility and monitor changes in households in a timely and accurate manner per federal and state guidelines to determine and affect payments of benefits, investigates questionable situations and notifies appropriate departments agencies of discrepancies identified, refers customers to appropriate services.
Lead Medical Training Petty Officer
Joint Task Force, Joint Medical Group
09.2020 - 06.2021
- Successfully trained over 150 officers and enlisted to ensure safe, humane, and legal care for Law of Armed Conflict Detainees.
- Spearheaded operation plan to ensure monetary savings of $32,695.75 in lieu of civilian contractor training.
- Management of Camp Operations valued at over $35 million.
- Led U.S Navy branch of Joint Task Force to ensure junior enlisted and officers mission success through weekly training simulations.
- Facilitated meetings with leadership to provide insight and feedback to improve current policies and procedures.
- Working alongside various branches of the military to cross-train multiple units including the U.S Army Military Police.
ESCROW SPECIALIST
Bayonne Community Bank
02.2019 - 01.2020
- Prepared settlement statements in accordance with lender instructions, lien payoffs, tax and insurance certificates.
- Ensured compliance with investor/company policies, procedures, and legislative or regulatory requirements.
- Quickly and professionally resolved any escalated issues from borrowers regarding broad-ranged tax, insurance, mortgage, and escrow information.
- Updated essential billing related documents linked to corresponding customer loan accounts.
- Reviewed loan documentation to confirm the file was ready to fund, Audited loan disbursement ledgers to ensure money was sent to the correct payee.
COMPLIANCE ANALYST
BCB Bank
04.2012 - 01.2019
- Completed analysis of transactional information to identify risk, trends, and potential wary activity.
- Researched and analyzed state laws, regulations, and insurance department guidelines, applying policy text, company practices, filings, and hypothetical / factual situations.
- Managed Compliance Department overseeing 4000 Commercial, Consumer, and Residential loan portfolio.
- Maintain good working knowledge of Home Mortgage Disclosure Act (HMDA) and CRA data collection requirements to assist in preparation and maintenance of loan application register (LAR).
Education
Bachelor of Arts - Criminal Justice
American Military University
111 West Congress Street Charles Town, WV 2541408-2025
Associate of Arts - Criminal Justice
Hudson County Community College
07.2013
Skills
- Leadership experience
- Microsoft Office
- Collaboration Talent
- Triage management
- Multi-patient triage
- First aid
Timeline
FOIA Analyst
QualX Corporation
08.2024 - Current
Fraud Associate II
Xtreme Solutions, Inc
04.2024 - 08.2024
FRAUD ASSOCIATE I
Xtreme Solutions, Inc
12.2023 - 04.2024
INTAKE CASE MANAGER
City Of Hampton
11.2022 - 06.2023
Lead Medical Training Petty Officer
Joint Task Force, Joint Medical Group
09.2020 - 06.2021
ELIGIBILITY SPECIALIST
Hudson County Dept. of Family Services
01.2020 - 09.2022
ESCROW SPECIALIST
Bayonne Community Bank
02.2019 - 01.2020
LEADING PETTY OFFICER
US Navy Reserve
08.2018 - Current
COMPLIANCE ANALYST
BCB Bank
04.2012 - 01.2019
Associate of Arts - Criminal Justice
Hudson County Community College
Bachelor of Arts - Criminal Justice
American Military University
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