MELISSA WELLS
Baltimore
Summary
Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering 15+ years of industry expertise.
Overview
15
15
years of professional experience
Work History
Sr Plasma Technician
Biolife Plasma Services
Baltimore
08.2021 - Current
- Set up, maintained and verified sterility of lab equipment and tools.
- Documented and verified patient information using laboratory information system.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Provided guidance and support to laboratory personnel.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Assisted in training and onboarding new phlebotomists.
- Performed laboratory tests to assist physicians in diagnosis.
- Developed and implemented strategies to improve phlebotomy processes.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Assisted in the collection of plasma donations from donors.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Reviewed donor files for accuracy and completeness prior to donation process.
- Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
- Provided basic medical care to donors during their donation process as needed.
- Performed daily maintenance on centrifuge and other laboratory equipment.
- Assisted in training new employees on proper procedures related to donor collection processes.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Checked hemoglobin levels of individuals prior to blood donation.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Interacted with patients to gather and record data prior to blood draws.
Guest Room Attendant
Charlestown Retirement Community
Catonsville
12.2020 - 08.2023
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Washed and cleaned windows and mirrors.
Guest Room Attendant Supervisor
Turf Valley Resort
Ellicott City
01.2010 - 03.2020
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Checked room status daily to ensure accuracy of records in the property management system.
- Provided information to guests about hotel services, facilities and local attractions.
- Addressed guest complaints promptly and professionally.
- Responded to guest inquiries regarding dining options, transportation or recreational activities.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Maintained a professional appearance while on duty by adhering to uniform standards.
- Greeted guests upon arrival and provided assistance with luggage.
- Ensured compliance with safety regulations during each shift.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Received deliveries of new supplies ensuring they are stored correctly in designated areas.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Followed proper health codes when handling food items or disposables.
- Reported any maintenance issues or concerns immediately to supervisors.
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Inspected all assigned areas for cleanliness, safety hazards, damages or maintenance issues.
Education
High School Diploma - General Studies
Southwestern High School
Baltimore, MD06.2005
Skills
- Patient Needs Assessment
- Data Entry
- Monitoring Patient Progress
- Competency Assessment
- Laboratory testing
- Patient documentation
- Customer service
- Team collaboration
- Data accuracy
- Vital signs monitoring
- Health history assessment
- Donor monitoring
- Medical screening
- Plasma processing
- Patient care
- Patient confidentiality
- Team building
- Multitasking
- Team leader
- Professionalism
- Safe Biohazard Disposal
- Hemoglobin testing
- Maintain confidentiality
- Labeling and Tracking Samples
- Appointment scheduling
- Medical office administration
- Multitasking Abilities
- Data confidentiality
- Scheduling software
- Donor screening
- Recording data
- Room inspection
- Supply restocking
- Cleaning protocols
- Staff training
- Guest relations
- Time management
- Team leadership
- Attention to detail
- Problem solving
- Laundry operations
- Cleaning and sanitation
- Ordering cleaning supplies
- Workload prioritization
- Housekeeping
- Staff motivation
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Customer service-focused
- Multi-line telephone systems
- Scheduling appointments
- Administrative support
- Telephone skills
- Multitasking and prioritization
- Scheduling
- Greeting and seating clients
- Documentation and reporting
- Information protection
- Office management
- Technical support
- Front desk operations
Timeline
Sr Plasma Technician
Biolife Plasma Services
08.2021 - Current
Guest Room Attendant
Charlestown Retirement Community
12.2020 - 08.2023
Guest Room Attendant Supervisor
Turf Valley Resort
01.2010 - 03.2020
High School Diploma - General Studies
Southwestern High School