Melissa Wilson
Havre De Grace,MD
Summary
Accomplished professional with expertise in strategic planning and customer relations, honed at Cr England - Global Transportation. Proven track record in exceeding client expectations through innovative campaigns and exceptional account management. Skilled in fostering collaboration and resolving conflicts, driving team success and operational efficiency. Recognized for enhancing warehouse layouts and achieving quality benchmarks.
Overview
9
9
years of professional experience
Work History
Account Supervisor
Cr England - Global Transportation
07.2024 - Current
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
Warehouse Team Leader
Lidl US
09.2019 - 07.2024
- Supervised warehouse operations by managing employees during shifts.
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Monitored performance and safety practices of 50 person warehouse staff.
- Oversaw daily operations and shipping and handling processes.
- Trained employees on equipment operation and safety protocols.
- Collaborated with other department leaders to improve cross-functional communication and overall operational efficiency.
Shift Coordinator
Sephora USA
03.2016 - 09.2019
- Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
Education
Havre De Grace High School
Havre De Grace, MDSkills
- Customer relations
- Goals and performance
- Strategic planning
- Quality assurance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Account Supervisor
Cr England - Global Transportation
07.2024 - Current
Warehouse Team Leader
Lidl US
09.2019 - 07.2024
Shift Coordinator
Sephora USA
03.2016 - 09.2019
Havre De Grace High School
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