MELVIN D. BASKIN
Severn,MD
Summary
A seasoned Information Governance and Records & Information Management Professional with over 25 years of experience successfully managing teams and providing technical leadership. Overseeing legal records and document management systems in law firms and corporate legal departments for two decades. Utilizing analytical problem-solving skills to anticipate issues and develop innovative systems that streamline operations, address concerns, and enhance efficiency. Building strong rapport with clients and team members. Possessing the ability to see the big picture, delegate tasks effectively, and motivate team members for on-time project completion.
Overview
36
36
years of professional experience
Work History
Director of Information Governance
Workday, Inc.
01.2021 - Current
- Company Overview: Software, Technology
- Develop and lead Workday’s Corporate Legal Department’s Information Governance, Policy Management and Taxonomy Development Programs
- Developed Workday’s information governance and records management strategy
- Implement strategic goals and objectives for managing and maintaining business information and records
- Developed and implemented information governance solutions with a primary focus on records management and enhancing users’ experience managing information
- Developed and oversee a Policy Management Program, including a Policy on Policies, to guide Policy Managers in structuring governance documents in alignment with industry standards and best practices for information management, cybersecurity, and AI governance
- Collaborated with department leaders on shared goals and objectives in the areas of information governance and compliance
- Designed and implemented a global enterprise-wide Records and Information Management Program from the ground up, including the Records & Information Governance policy and global records retention schedule
- Worked with Workday’s Privacy legal team to ensure company personnel records containing PII are retained only as necessary in accordance with GDPR and other privacy laws around the world
- Developed a Taxonomy Development Program to assist Workmates in the creation of functional file plans and standardized naming conventions for business information so it aligns with the global records retention schedule
- Provided leadership and support to the Information Governance team on all program activities
- Established Information Governance and RIM Program Advisory Board that provides oversight and leadership support to the program
- Developed and implemented RIM solutions addressing regulatory, policy, and privacy concerns to minimize risk
- Provided technical advice and assistance to Workday employees on matters related to sensitive and confidential records
- Developed repeatable retention and disposition processes to ensure compliance with GDPR and other privacy laws or regulations
- Provided leadership, training, and direction for 25+ Record Custodians that support the RIM Program
Director of Information Governance
Dewberry
04.2015 - 01.2021
- Company Overview: Architecture, Engineering & Consulting Firm
- Develop and lead the Information Governance Program, oversee, manage, and enhance existing records management program
- Collaborated with the Information Technology Department and CIO to develop and maintain both short and long-term strategic plans for the governance of the firm's information
- Worked with General Counsel, Corporate Compliance Officer, and CIO to develop policies that govern business information, including how the firm creates, uses, secures, maintains, stores, releases, acquires, preserves, retains, and disposes of information
- Directed the design and implementation of processes and programs that support the firm's IG efforts, including the RIM program, litigation holds, confidentiality and privacy, and records retention and disposition
- Ensured the firm's IG policies, processes and programs comply with applicable rules and laws regarding the management of business information
- Communicated information about the IG program at all levels of the firm, including senior management, operations, and firm administration
- Provide regular updates and information about the IG program to firm’s C-suite (IG Steering Committee)
- Worked with firm management team and administrative leaders to collect information necessary to build components of the IG program and consult with various firm leaders and departments on IG issues
- As needed, serve on related firm committees to provide IG perspective, or ensure IG awareness
- Firm-wide responsibility to direct 45 Record Custodians and manage the Records Department
- Developed staffing plans and the IG/RM Regional Support Team
- Oversee work of the team, including IG-related procedures and program development and implementation
- Implemented the iManage Suite (Work, Govern, Share) to manage and secure business information – Project, Confidential and Sensitive data
- Worked with administrative department leaders to ensure that other functional information systems conform to defined IG standards
- Defined lifecycle requirements for the retention and disposition of information in all firm systems
- Participated in requirements definition, vendor review and system selection efforts to ensure new systems conform to IG standards
- Engaged in the continuous improvement of IG policies, processes, and programs by actively seeking input from the firm’s IG steering committee, department leaders and other personnel and implementing processes to audit programs for compliance
- Architecture, Engineering & Consulting Firm
Corporate Records Manager
Verisign, Inc.
04.2013 - 03.2015
- Company Overview: Technology Firm – Internet Security, Domain Naming Services
- Develop and lead the newly formed Information Governance Program
- Collaborated with key functional business operational leadership to create/enhance IG strategies, policies, roles, responsibilities, and framework, balancing centralized policies with distributed accountability and execution to enable effective governance across VeriSign
- Worked closely with the IG Steering Committee and key business/functional stakeholders, to identify/act upon key priorities, and implement change management initiatives associated with IG
- Developed and lead an IG team in accordance with Program design
- Developed well defined uniform processes to facilitate effective IG risk assessment and monitoring of adherence with governance requirements; advise IG Steering Committee of control opportunities and concerns
- Fostered leadership alignment to support awareness of IG value with VeriSign; provide leadership in building overall change justification and user awareness and training
- Developed and maintained Verisign’s Records Policy and Procedures
- Lead and managed Verisign's enterprise-wide records management program
- Ensured Department Records Administrators' compliance with Verisign's Records Policy and Procedures through reviews/audits of department documentation and practices
- Guided and facilitated the creation of best practices for records management to ensure compliance with regulatory requirements and with federal and state regulations regarding creation, digitalization, storage, retention, and destruction of company records
- Collaborated with the Office of General Counsel on legal holds and the preservation of recorded information related to legal holds
- Collaborated with technology, business and product management staff in the identification and documentation of records management requirements and in the implementation of records management solutions
- Technology Firm – Internet Security, Domain Naming Services
Director of Records Management
Dewberry
04.2010 - 04.2013
- Company Overview: Architecture, Engineering & Consulting Firm
- Responsible for planning, developing, and administering a firm-wide Records and Information Management Program as well as the strategic alignment of future records and information initiatives
- Developed and implemented new records and information management policies and procedures
- Provided recommendations to Executive Leadership (CEO, COO, CFO, CIO, and General Counsel) on all matters pertaining to Information Governance
- Established a RIM Steering Committee
- Provided supervision, leadership, and training for up to 56 Record Custodians to ensure RIM program effectiveness
- Managed the Records Retention Schedule and initiated annual destruction review process
- Maintained statistical reports for all business units and administrative departments
- Collaborated with all business units and administrative departments to ensure compliance
- Implemented an enterprise-wide offsite records management solution to achieve projected savings of $1.1 million
- Implemented the Accutrac Records Management System to manage the lifecycle of all physical project and administrative records
- Developed a Records Management Audit Program to ensure Record Custodians and Project Managers are compliant with the Firm’s RIM Program
- Conducted RIM workshops for Project Managers to increase awareness on the ethical, legal, and firm requirements for managing project file information
- Architecture, Engineering & Consulting Firm
National Records Implementation Project Manager
Canon Business Process Services, Inc.
12.2001 - 04.2010
- Responsible for overall management and execution of document management projects, including Achieve performance objectives without exceeding budgets, and schedules; continuously monitor and control risks, costs, schedules, and quality of delivery
- Plans and Leads development, coordination and implementation of records management systems, document processing and information lifecycle consulting and implementation services for law firms and corporate clients nation-wide
- Planned, developed, and implemented Enterprise-wide records and information management policies and procedures, documenting process steps, and other project documentation as appropriate
- Assisted in the development of electronic records management best practices for existing clients
- Created and maintained project plans, project coordination schedules, and compliance reports and provided on-going support for records management operations
- Developed records compliance and auditing programs for physical and electronic records, ensuring compliance with task and contract requirements (including all service level agreement (SLA) metrics); facilitated discussions between the client and Canon management, and acted as the escalation path to resolve all project issues
- Acted as liaison between client and offsite facilities, assuring alignment of storage procedures with corporate objectives
- Developed new procedures for streamlining the physical records processes and disposed of records in keeping with retention schedules, regulatory and legal obligations
- Managed operations at multiple records and document service client accounts
- Analyzed prospective clients’ records, information and document management operations and synthesized them into an efficient and easy to implement records management system
- Participated in the development of a unified strategy for delivery of on-site records, information, and document management services as a member of a national group within the company
- Identified areas of innovation and process improvement and investigated and implemented new technologies to meet the growing needs of the client
- Managed the successful implementation of records and document services at many new and existing accounts, including hardware and software installs, data migration and records retention development
- Provide client-specific operational and technical lifecycle support
Records and Information Project Manager
Rothwell, Figg, Ernst & Manbeck, P.C.
10.2003 - 11.2005
- Company Overview: Law Firm
- Established and implemented policies and procedure best practices while helping define solutions to better manage the document workflow
- Developed materials and presentations to raise awareness of the records management program
- Coordinated with outside vendors providing records management services to ensure they meet service level agreements
- Managed the implementation of the Interwoven Records Manager system and created a detailed training manual
- Created weekly and monthly statistical reports from the Interwoven Records Manager database
- Established customer orientation program and on-going training and development for incumbent records staff and client personnel
- Developed and standardized a program to process abandoned and inactive Intellectual Property files
- Provided oversight to select and implement new records initiatives such as Radio Frequency Identification
Records and Information Manager
Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
12.2001 - 09.2003
- Company Overview: Law Firm
- Standardized record management policies and procedures for the Intellectual Properties, Health Care and Communications groups
- Investigated and reviewed opportunities for cost savings and productivity gains and presented findings to senior management
- Established orientation and on-going training and development for records staff and firm personnel
- Facilitated development of firm-wide record retention policy
- Managed the Records Management program at two offices for Mintz Levin
- Supervised one Assistant Record Managers and evaluated the workload of three Record Coordinators
- Created monthly statistical reports from the Elite Records Management System
- Managed technology integration with other practice support systems
- Developed training manuals for the Elite Records Management System
- Developed Intranet document routing solution for the Intellectual Properties and Health Care groups
Paralegal / Records and Information Manager
McCarter & English
08.1999 - 04.2001
- Maintained pertinent case information on case management system
- Researched case law and assisted attorneys prepare pleadings
- Reviewed documents for response to request for production including screening for relevance and privilege on E-Tech document imaging database
- Developed new records management procedures and coordinated the implementation of the Legal Key Records Management System
- Coordinated the review of various document collections for national multi-district sales practice litigation
- Supervised processing, sorting, classification, and coding of all sales practice litigation filing for integration into the Records Department
- Provided monthly statistical reports from the Legal Key Records Management system
- Developed detailed training manuals for the Legal Key Records Management System
- Established orientation and on-going training and development for records staff and firm personnel
Assistant Legal Records Manager
Salans
02.1989 - 07.1999
- Company Overview: Law Firm
- Implemented new procedures to improve efficiency of the department
- Delegated tasks to the Records Team
- Trained legal and non-legal staff on the Elite Records Management System and department procedures
- Consulted with partners on a regular basis on a variety of records management issues
- Coordinated the implementation of the Elite Records Management System
- Reviewed and assigned client matter numbers in accordance with the firm's conflict checking procedures and prepared conflict memoranda for circulation
- Composed analysis reports on the active and inactive cases, which is distributed to the partners on a quarterly basis for their questions and comments
- Maintained litigation case logs
- Coordinated the preparation of inactive case files for the warehouse
Education
Business Administration
Borough of Manhattan Community College
Certificate Program - Computer Programming
Long Island University – Brooklyn Campus
Skills
- Microsoft Co-Pilot 365, Purview, Compliance Manager
- Google Workspace
- Exterro
- Miro
- Lucidcharts
- IManage DM/RM Suite
- FileTrail
- RecordPoint
- Legal Key RMS
- OneTrust
- Workday
- Smartsheets
- Elite Enterprise RMS
- Conflicts Manager
- Accutrac
- Gimmal Compliance Suite
Professional Certifications And Memberships
- ARMA (Association of Records Managers & Administrators) International
- AIIM (Association for Information and Image Management) International
- Master of Electronic Records Management Certification (ermm)
- Certified Interwoven Records Manager Systems Engineer
- Six Sigma Green Belt
- ARMA – Information Governance Professional Certificate
Timeline
Director of Information Governance
Workday, Inc.
01.2021 - Current
Director of Information Governance
Dewberry
04.2015 - 01.2021
Corporate Records Manager
Verisign, Inc.
04.2013 - 03.2015
Director of Records Management
Dewberry
04.2010 - 04.2013
Records and Information Project Manager
Rothwell, Figg, Ernst & Manbeck, P.C.
10.2003 - 11.2005
National Records Implementation Project Manager
Canon Business Process Services, Inc.
12.2001 - 04.2010
Records and Information Manager
Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
12.2001 - 09.2003
Paralegal / Records and Information Manager
McCarter & English
08.1999 - 04.2001
Assistant Legal Records Manager
Salans
02.1989 - 07.1999
Business Administration
Borough of Manhattan Community College
Certificate Program - Computer Programming
Long Island University – Brooklyn Campus
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