Mercedes Brown
Annapolis
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Overnight Manager
Whole Food Market
Annapolis
03.2024 - Current
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with vendors to coordinate delivery schedules for supplies arriving after-hours.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Hired team members and trained in collaborative team environment.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
Assistant Store Manager
Gap Inc
Annapolis
09.2018 - 01.2025
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated work to staff, setting priorities and goals.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Store Manager
Lovisa
Hanover
01.2021 - 03.2024
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance reviews.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Business Management
Post University
Waterbury, CT05-2021
High School Diploma -
Perry Hall High School
Perry Hall, MD06-2017
Skills
- Employee training
- Team management
- Inventory management
- Shift scheduling
- Vendor coordination
- Customer service
- Policy enforcement
- Problem solving
- Communication skills
- Conflict resolution
- Sales analysis
- Cross-training staff
- Operational coordination
- Staff recruitment
- Motivational skills
- Scheduling expertise
- Strong leadership
- Sales strategies
- Employee relations
- Emergency response readiness
- Time management
- Profit and loss management
- Team building
- Team leadership
- Crisis management
- Complaint handling
- Delivery overseeing
- Marketing
Timeline
Overnight Manager
Whole Food Market
03.2024 - Current
Store Manager
Lovisa
01.2021 - 03.2024
Assistant Store Manager
Gap Inc
09.2018 - 01.2025
Business Management
Post University
High School Diploma -
Perry Hall High School
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