MERCEDES Quinones
Elkridge
Summary
Practice management expert with a proven track record in boosting client engagement and streamlining operational processes. Skilled in revenue cycle management and fostering team collaboration, resulting in significant efficiency gains and enhanced client satisfaction.
Overview
34
34
years of professional experience
Work History
Sr. Practice Management Specialist
Venable LLP
Washington
10.2014 - 05.2026
- Assisted practice management team and firm partners in implementing operational initiatives to streamline processes.
- Monitored client intake responses flagged for practice management review to enhance response efficiency.
- Prepared recurring data analysis reports to inform division and practice group leaders on performance metrics.
- Organized regular associate performance evaluations with division chairs and practice group leaders.
- Built relationships with attorneys, legal assistants, and professionals to improve understanding of firm operations.
- Coordinated logistical support for internal and external meetings, ensuring timely communication materials and CLE approvals.
- Managed purchase order requests related to firm expenditures on events in collaboration with division chairs.
- Oversaw expense reimbursement processes for assigned attorneys within the division.
Billing Manager
Venable LLP
Washington
03.2013 - 10.2014
- Managed billing cycles, ensuring timely invoicing for clients.
- Streamlined billing procedures to enhance efficiency and reduce errors.
- Developed standard operating procedures that enhanced billing accuracy and optimized cash flow.
- Oversaw training of new staff in billing processes and software.
- Coordinated with legal teams to verify billing accuracy and compliance.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Collaborated with finance department on budget forecasting and expense tracking.
- Conducted regular audits of billing activities to ensure compliance with policies.
Accounting Division Coordinator
Venable LLP
Washington
07.2012 - 10.2012
- Managed scheduling for meetings and events to ensure timely execution.
- Coordinated communication across departments to enhance workflow efficiency.
- Compiled data into reports for senior management review, supporting informed decision-making.
- Maintained accurate records of departmental activities and correspondence.
- Facilitated onboarding processes for new employees to ensure smooth integration.
- Collaborated with teams to streamline operational processes and improve performance.
- Developed relationships with key stakeholders to ensure successful project delivery.
- Oversaw daily operations of assigned teams while providing guidance and support.
Accounting/Billing Manager
Venable LLP
Washington
01.2006 - 07.2012
- Oversaw accounting and billing staff to ensure compliance with policies and procedures.
- Managed billing processes for legal services and client accounts efficiently.
- Coordinated with attorneys to maintain accurate billing practices across the department.
- Developed relationships with clients to address billing inquiries and concerns.
- Conducted regular audits of billing activities to ensure adherence to company standards.
- Resolved complex billing issues through thorough research and effective communication.
- Implemented improved standard operating procedures to enhance billing accuracy and cash flow.
- Analyzed financial reports to identify discrepancies and recommend corrective actions.
Billing Manager
Venable LLP
Washington
10.2005 - 01.2006
- Managed billing cycles, ensuring timely invoicing for clients to maintain cash flow.
- Streamlined billing procedures, enhancing efficiency and reducing errors significantly.
- Resolved billing discrepancies through thorough investigations and clear communication.
- Implemented new software tools, improving billing workflow and reporting accuracy.
- Developed standard operating procedures to bolster billing accuracy and expedite collections.
- Monitored delinquent accounts, coordinating with collections department as needed.
- Created manual invoices for special circumstances, ensuring customer satisfaction.
- Facilitated training sessions for staff on new billing processes and technologies.
Billing Supervisor
Venable LLP
Washington
10.2000 - 10.2005
- Supervised billing department operations, ensuring timely and accurate invoice generation.
- Coordinated with attorneys to verify compliance and accuracy in billing processes.
- Analyzed discrepancies, implementing corrective measures to uphold billing integrity.
- Trained new staff on billing procedures and software to enhance operational efficiency.
- Managed client inquiries, resolving billing issues swiftly and effectively.
- Developed standardized processes to improve workflow efficiency across the team.
- Created monthly financial statements for management review and analysis.
- Maintained accurate records of transactions and client communications.
Billing Cordinator
Venable LLP
Washington
06.1996 - 01.2000
- Managed billing processes for legal services and client accounts, ensuring compliance with firm policies.
- Oversaw daily workflow for invoice creation and distribution, ensuring timely processing and compliance.
- Coordinated communications between the billing department and attorneys to facilitate smooth operations.
- Enhanced operational efficiency by ensuring clear communication between billing department and attorneys.
- Oversaw daily workflow of invoice creation and distribution for timely processing.
- Conducted collection activities by contacting customers about outstanding balances through phone or email.
- Provided support to internal departments regarding billing inquiries to enhance responsiveness.
- Maintained accessible filing systems through efficient drop and bulk filing.
Accounting Assistant
Venable LLP
Washington
11.1992 - 06.1996
- Maintained accurate financial records to support audits and compliance.
- Managed daily bookkeeping functions, focusing on accounts receivable and payable reconciliations.
- Processed invoices for legal services and vendor payments, ensuring efficiency.
- Utilized accounting software for transaction input and account reconciliation.
- Maintained general ledger system for precise transaction recording.
- Organized financial data to facilitate year-end closing procedures.
- Entered data into accounting software like QuickBooks or Sage 50 for streamlined operations.
- Reviewed figures and postings for accuracy and proper coding.
Education
High School Diploma -
St. Mary's High School
Jersey City, NJ05-1986
Skills
- Revenue cycle management
- Data analysis
- Process improvement
- Operations management
- Client relationship management
- Team coordination and collaboration
- Staff training and development
- Problem-solving and troubleshooting
- Attention to detail
- Time management and multitasking
- Communication skills
- Professionalism and interpersonal skills
- Self-motivation and adaptability
Languages
Spanish
Professional
Timeline
Sr. Practice Management Specialist
Venable LLP
10.2014 - 05.2026
Billing Manager
Venable LLP
03.2013 - 10.2014
Accounting Division Coordinator
Venable LLP
07.2012 - 10.2012
Accounting/Billing Manager
Venable LLP
01.2006 - 07.2012
Billing Manager
Venable LLP
10.2005 - 01.2006
Billing Supervisor
Venable LLP
10.2000 - 10.2005
Billing Cordinator
Venable LLP
06.1996 - 01.2000
Accounting Assistant
Venable LLP
11.1992 - 06.1996
High School Diploma -
St. Mary's High School