Mercedez Quarles
Baltimore
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in crew oversight and safety standards implementation. Proven ability to enhance sales performance through effective inventory management and cross-merchandising strategies. Strong multitasking skills complemented by a commitment to fostering a positive team environment, ensuring high-quality service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Walmart Associate /Grocery Department Manager
Walmart
03.2015 - 02.2016
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
Warehouse Worker
Amazon
06.2016 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
EVS Technician
Howard County General Hospital
09.2017 - 03.2018
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
Post Office Mail Clerk
United States Postal Service, USPS
07.2021 - 10.2021
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
- Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
Dasher
DoorDash
10.2021 - 06.2022
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Crew Leader
Wendy's
03.2022 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
General Studies
Baltimore City Community College
Baltimore, MDCDL-B / Trade
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Carver Vo-Tech High School
Baltimore, MD06-2013
Skills
- Crew oversight
- Implementation of safety standards
- Multitasking and organization
- Crew management
Timeline
Crew Leader
Wendy's
03.2022 - Current
Dasher
DoorDash
10.2021 - 06.2022
Post Office Mail Clerk
United States Postal Service, USPS
07.2021 - 10.2021
EVS Technician
Howard County General Hospital
09.2017 - 03.2018
Warehouse Worker
Amazon
06.2016 - 08.2021
Walmart Associate /Grocery Department Manager
Walmart
03.2015 - 02.2016
General Studies
Baltimore City Community College
CDL-B / Trade
Baltimore City Community College
High School Diploma -
Carver Vo-Tech High School
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