Meredith Rodriguez
District Heights
Summary
Detail-oriented security professional with a strong track record in supervising and mentoring security teams. Proven expertise in maintaining safety and compliance while delivering exceptional service. Skilled in critical decision-making and conflict resolution, ensuring a secure environment and promoting team collaboration.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
03.2022 - Current
- Supervise and mentor 30+ security officers.
- Trained new Transportation Security Officers on proper screening procedures to enhance team readiness and effectiveness.
- Supported screening operations by recording data, managing rotations, and supervising TSOs to ensure compliance and efficiency.
- Frequently used critical thinking skills for potential threats.
- Executed verification calls to confirm identity of undocumented passengers.
- Communicate up-to-date information pertaining to security events such as incidents and breaches with LTSOs/STSOs
- Upheld strong customer service standards while completing screenings.
- Documented passenger incidents per agency protocols to maintain safety and regulatory standards.
Office Assistant
Amko Auto
Temple Hills
02.2024 - 07.2024
- Assisted with customer service inquiries, ensuring timely resolution of concerns to enhance client satisfaction.
- Answered incoming calls professionally, directing callers to appropriate personnel to facilitate effective communication.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files and maintained electronic document systems for easy access.
- Maintained organized and clean office environment to promote productivity and a welcoming atmosphere.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
Hotel Dispatcher
MGM Resorts
05.2021 - 04.2022
- Utilized software systems to coordinate movement, planning, and scheduling for optimal workflow.
- Resolved customer issues effectively to enhance retention and satisfaction.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Processed payments accurately, contributing to positive customer experiences.
- Created daily reports detailing customers' information.
- Provided timely updates to customers regarding their requests.
- Performed administrative duties such as filing paperwork, updating documents, and preparing documents for review.
- Developed strategies for improving efficiency within the department.
Assistant Manager
Little Caesars
02.2020 - 05.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving and stockroom activities, identifying inventory opportunities and reducing shrinkage risks.
- Guided and supported staff on daily tasks, projects, and objectives to enhance team effectiveness.
- Evaluated employee performance with supervisor, identifying and implementing improvement initiatives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Suitland High School
Maryland05-2021
Skills
- Threat assessment
- Information confidentiality
- Operational management
- Customer relations
- Customer service
- Team leadership
- Team building
- Leadership skills
- Employee training
- Strategic planning
- Data management
- Critical thinking
- Conflict resolution
- Communication effectiveness
- Trustworthy reliability
- Financial oversight
Timeline
Office Assistant
Amko Auto
02.2024 - 07.2024
Transportation Security Officer
Department of Homeland Security
03.2022 - Current
Hotel Dispatcher
MGM Resorts
05.2021 - 04.2022
Assistant Manager
Little Caesars
02.2020 - 05.2021
High School Diploma -
Suitland High School