Summary
Overview
Work History
Education
Skills
Timeline
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Meriah Chambers

Owings Mills

Summary

Dynamic bartender with extensive mixology expertise and a proven track record at Chili's Bar and Grill. Skilled in staff management and inventory control, I successfully enhanced customer satisfaction ratings and drove bar revenue through innovative drink promotions. Known for excellent judgment and responsible alcohol service, I thrive in fast-paced environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Bar Tender

Corner Stable
10.2024 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Assisted with inventorying beverage stock and bar supplies.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Bartender

Smokey Bones Bar & Fire Grill
12.2021 - 12.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bar Manager/Assistant Store Manager

Chili's Bar and Grill
03.2012 - 08.2022
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Closed out cash register and prepared cashier report at close of business.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 83% improvement over prior onboarding process.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate Degree in Nursing - Nursing

Indiana University
IN

Skills

  • Bar restocking
  • Safe service compliance
  • Mixology
  • Health codes compliance
  • Basic accounting
  • Recipe and menu memorization
  • Clear and effective communication
  • Safe food handling procedures
  • Beverage supply orders
  • Hospitality and accommodation
  • Staff management
  • Bar service preparation
  • Aloha POS
  • Customer service expertise
  • Inventory
  • Outgoing personality
  • Excellent judgment
  • Highly reliable
  • Responsible alcohol service
  • Wine and liquor expertise
  • Creative mixology
  • Food service
  • Cash and credit transactions
  • Classic cocktails
  • Team training and development
  • Ordering bar supplies
  • Maintaining a clean bar
  • Beer and wine recommendations
  • Craft cocktail preparation
  • Marketing and sales experience
  • Beverage preparation
  • Cocktail list development

Timeline

Bar Tender

Corner Stable
10.2024 - Current

Bartender

Smokey Bones Bar & Fire Grill
12.2021 - 12.2024

Bar Manager/Assistant Store Manager

Chili's Bar and Grill
03.2012 - 08.2022

Associate Degree in Nursing - Nursing

Indiana University

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Meriah Chambers