Meron Kedir
Silver Spring,MD
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, with exceptional communication and problem-solving abilities that enhance customer satisfaction and drive team success. Passionate about delivering outstanding service and fostering lasting relationships with clients.
Overview
11
11
years of professional experience
Work History
Customer Service Associate and Cashier
Beauty By Josey
05.2021 - Current
- Ensured accurate cash drawer balances throughout shifts.
- Resolved customer inquiries and complaints promptly and professionally.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Promoted customer satisfaction through knowledgeable and friendly service.
Restaurant Waiter
MGM National Harbor
05.2019 - 02.2020
- Facilitated smooth gameplay for various table games, including blackjack and poker.
- Guided players on rules and strategies to improve engagement.
- Collaborated with team members to foster a positive gaming atmosphere.
Restaurant Waiter
Dukem Restaurant
02.2015 - 04.2019
- Provided prompt food and beverage service during events and restaurant operations.
- Communicated with guests to assess needs and ensure satisfaction.
- Adhered to health and safety regulations while handling food items.
- Trained new servers on operational procedures and service standards effectively.
Skills
- Cash handling and payment processing
- Customer service and complaint resolution
- Point of sale systems
- Customer relationship management
- Customer engagement
- Patience and composure
LANGUAGES
English: Full Professional
Amharic: Native/Bilingual
Timeline
Customer Service Associate and Cashier
Beauty By Josey
05.2021 - Current
Restaurant Waiter
MGM National Harbor
05.2019 - 02.2020
Restaurant Waiter
Dukem Restaurant
02.2015 - 04.2019
CONTACT
- 240-234-9580
- Hawakedir777@gmail.com