Mey Lyn Anton Balvin
Burtonsville
Summary
Proficient Member Experience Associate with expertise in efficiently managing and improving health data systems. Capable of leading diverse teams to enhance processes and foster a culture of excellence. Dedicated to maintaining confidentiality, upholding ethical standards, and ensuring the provision of top-tier healthcare services through meticulous information management practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Experience Associate
Kaiser Permanente
02.2017 - Current
- Manage and maintain patient records for a busy clinic, overseeing an average of +500 weekly patient visits.
- Conduct routine data quality checks, identifying and rectifying discrepancies, resulting in a 85% accuracy rate.
- Serves as inter and intra department resource for the other staff members, answering questions and providing instructions as necessary.
- Completes cash handling task as assigned, which consists of collecting credit card information and checks.
- Enters data into disclosure accounting system in accordance with HIPAA standards.
Health Clerk
Arcola Health And Rehabilitation Center
08.2014 - 01.2017
- Maintained and organized both physical and electronic patient records, facilitating convenient access for medical personnel.
- Attained a 85% accuracy rate in data entry and record maintenance, significantly enhancing patient care and safety standards.
- Contributed to the transition from paper-based to electronic health records, improving data accessibility and decreasing administrative errors.
Customer Service Representative
Somat Remodeling LLC
03.2013 - 07.2014
- Played a key role in implementing a record indexing system, leading to enhanced efficiency and accuracy in record retrieval.
- Participated in data quality checks and audit processes, acquiring valuable expertise in preserving data integrity and ensuring compliance with regulations.
Education
Associate of Science - Health Information Management
Montgomery College
Rockville, MDSkills
- Electronic Health Records (EHR) systems
- Fluent Spanish
- Healthcare Software Knowledge
- HIPAA compliance
- Customer Service
- Organization and Time Management
- Patient Scheduling
- Team leadership
- Attention to detail
- Documentation and Recordkeeping
- Administrative support experience
- Cash handling expertise
Certification
- Certified Nursing Assisstant
Timeline
Member Experience Associate
Kaiser Permanente
02.2017 - Current
Health Clerk
Arcola Health And Rehabilitation Center
08.2014 - 01.2017
Customer Service Representative
Somat Remodeling LLC
03.2013 - 07.2014
Associate of Science - Health Information Management
Montgomery College
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