Summary
Overview
Work History
Education
Skills
Timeline
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Maria Grayson

Kensington

Summary

Highly dedicated and versatile Clinical Administrator with proven track record of providing exceptional patient support and services in fast-paced clinical environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience

Work History

Patient Care Coordinator

PRISM Spine & Joint
04.2022 - 11.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Greeted and assisted patients with check-in procedures.
  • Delivered excellent patient experiences and direct care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Administrative Assistant

SurgCenter Development
03.2015 - 12.2019
  • Answer patient inquires and billing questions
  • Collect patient co-insurance/deductible/co-pay
  • Check in patients (copy insurance cards and identification
  • Assist patients in filling out their registration forms
  • Schedule surgical procedures for 20 physicians
  • Verify insurance information
  • Write up patients payment agreement
  • Initiate insurance appeals when needed
  • File insurance payments on daily Excel sheet
  • File and copy medical records
  • Translate for all Spanish speaking patients.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.

Surgical Coordinator

Greater Washington Orthopeadic Group, PA.
07.2011 - 02.2014
  • Scheduled surgical procedures with hospitals and surgical facilities
  • Relayed all pertinent information to patients, assist in scheduling all preoperative appointments
  • Completed and forwarded surgical admission packets
  • Obtained benefits for surgical procedures and physical therapy
  • Entered surgical information and insurance benefit information in the computer system
  • Negotiated rates for all self-pay patients
  • Coded claims based on the operative report
  • Entered charges to computer system
  • Printed HCFA-1500 and mailed to insurance companies
  • Submit electronic claims
  • Scheduled doctor’s conferences with attorneys, video depositions and court appearances.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.

Patient Financial Specialist II

Johns Hopkins Community Physicians
02.2010 - 06.2011
  • Responsible for billing and collection of assigned complex accounts
  • Assist in incoming patient inquiries
  • Responsible for entering patient’s demographics and insurance information
  • Responsible for entering Hospital and emergency physician charges
  • Provide general guidelines and procedures to the Director of Business Operations.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Surgical Coordinator, Physical Therapy Administrator and Personal Assistant to Office Manager

Metro Orthopedics and Sports Therapy
01.2001 - 01.2010
  • Scheduled minor and major surgical procedures at hospitals and Surgery Center
  • Relayed all pertinent information for patients
  • Assist with scheduling all operative appointments
  • Completed and forwarded surgical admission packets
  • Obtained benefits for surgical procedures and physical therapy
  • Obtained pre-cert information from patient’s health insurance
  • Documented surgical procedure health benefits in the computer system
  • Maintained physical therapy charts on a day by day basis
  • Made sure progress reports were done in a timely manner, authorization concord with number of physical therapy allowed
  • Liaison with attorneys and case managers
  • Scheduled conference, video deposition and court appearances
  • Collected payments from self-pay patients, conferences, video depositions and court appearances.

Education

General Studies -

Montgomery College
01.1992

Computer Programming, Data Entry -

PTC Career Institute
01.1989

Skills

  • Bilingual: English/Spanish
  • Patient Relations
  • Facility Coordinating
  • Medical Billing
  • Patient Scheduling
  • Data Entry Software
  • Patient Referral
  • Problem-Solving
  • Organization and Time Management
  • CBSI, EMEDS, IDX-WEB, HIP, EMR

Timeline

Patient Care Coordinator

PRISM Spine & Joint
04.2022 - 11.2023

Administrative Assistant

SurgCenter Development
03.2015 - 12.2019

Surgical Coordinator

Greater Washington Orthopeadic Group, PA.
07.2011 - 02.2014

Patient Financial Specialist II

Johns Hopkins Community Physicians
02.2010 - 06.2011

Surgical Coordinator, Physical Therapy Administrator and Personal Assistant to Office Manager

Metro Orthopedics and Sports Therapy
01.2001 - 01.2010

General Studies -

Montgomery College

Computer Programming, Data Entry -

PTC Career Institute

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Maria Grayson