MIA FOSTER
Baltimore
Summary
Recent Computer Science graduate with a Bachelor's degree from Mount St. Mary's University, possessing strong technical skills and a passion for IT. Experienced in customer service and administrative roles, with a proven ability to manage scheduling, data entry, and document management. Skilled in Microsoft Excel and Word, with a background in human resources support and retail. Seeking to leverage my technical knowledge and problem-solving abilities in an IT-related position.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Receptionist/Administrative Assistant
Reclaiming Our Children And Community Project Inc.
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Michelle's Fashions
01.2016 - 05.2020
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Human Resources Director Assistant
Baltimore City Department Of Public Works
06.2017 - 08.2019
- Oversaw payroll processing functions to ensure accuracy of payments made to employees.
- Collecting timesheets, answering phones, and filing documents in Microsoft Word.
- Keeping track of all data using Microsoft Excel.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Helped with employee transfers and referrals.
- Developed user-friendly employee handbook for easier updating and maintenance.
Education
Bachelor of Science - Computer Science
Mount St Mary's University
Emmitsburg, MD05.2024
High School Diploma -
Milford Mill Academy
Baltimore, MD06.2020
Skills
- Python
- Javascript
- Java Eclipse
- R Studio
- SQL
- C
- Android Studio
- HTML/CSS
- ML
- PHP
- Microsoft Word
- Clerical Support
- File Management
- Technical Support
- Scheduling
- Bookkeeping
- Software Development
- Security understanding
- Web development
- Computer Security
- Data Entry
- Team Development
- Database Management
- Accounting
- Communication
- Time Management
- Professionalism
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Organization skills
- Appointment scheduling
- Typing speed
- Professional demeanor
Accomplishments
- Capstone Project: I developed a custom website using HTML, CSS, and JavaScript for a local fashion business. Implemented Firebase for web hosting, database management, and appointment scheduling. Integrated appointment scheduling with Calendly for seamless client bookings.
- Software Engineering Project - Data Engineer - Collaborated with a team of 4 to develop a real-time data
Campus Involvement
- MSMU's Honors Program
- Computer Science club
Timeline
Receptionist/Administrative Assistant
Reclaiming Our Children And Community Project Inc.
01.2025 - Current
Human Resources Director Assistant
Baltimore City Department Of Public Works
06.2017 - 08.2019
Receptionist
Michelle's Fashions
01.2016 - 05.2020
High School Diploma -
Milford Mill Academy
Bachelor of Science - Computer Science
Mount St Mary's University
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