Mia Hensley
Aberdeen
Summary
Customer-focused professional with strong sales and communication skills, experienced in fast-paced retail and service environments. Proven ability to build relationships, handle inquiries, and deliver excellent customer experiences. Highly organized and detail-oriented with experience managing transactions, resolving issues, and supporting team operations. Eager to leverage customer service and sales strengths in a leasing consultant role. Strong work ethic and adaptability.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Population health pharmacy
Aberdeen
02.2024 - Current
- Dispensed medications accurately following prescription guidelines and safety protocols.
- Managed inventory levels to ensure availability of essential pharmaceutical supplies.
- Assisted pharmacists in preparing and labeling prescriptions for patient distribution.
- Maintained a clean and organized workspace to comply with health regulations.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Processed insurance claims and verified patient eligibility for prescribed medications.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Customer Service Representative
Bath & Body Works
03.2022 - 11.2023
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Processed transactions efficiently using point-of-sale systems and credit card terminals.
- Educated customers about product benefits and usage for informed purchasing decisions.
- Monitored inventory levels to identify restocking needs and prevent shortages.
- Engaged with customers to build rapport and enhance their shopping experience.
Customer Service Manager
Target
Aberdeen
08.2020 - 10.2021
- Managed customer inquiries through various communication channels.
- Trained team members on customer service protocols and best practices.
- Resolved customer complaints efficiently and effectively.
- Schedule routine breaks for team members.
- Analyzed customer feedback to identify areas for improvement.
- Scheduled staff shifts to ensure optimal coverage and service levels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
April 30th 2024 - Pharmacy Technician With MAA
Louisiana State University in Shreveport (LSUS)
10.2023 - 04.2024
Penn Foster High School
Scranton, PASkills
- Customer relationship management
- Sales & upselling
- Lead follow-up
- Conflict resolution
- Data entry / CRM systems
- Communication (phone, email, in-person)
Certification
- Certified pharmacy technician
Pharmacy technician certification board
2026
Timeline
Pharmacy Technician
Population health pharmacy
02.2024 - Current
April 30th 2024 - Pharmacy Technician With MAA
Louisiana State University in Shreveport (LSUS)
10.2023 - 04.2024
Customer Service Representative
Bath & Body Works
03.2022 - 11.2023
Customer Service Manager
Target
08.2020 - 10.2021
Penn Foster High School