Mia Jones
Fort Washington
Summary
Dependable and result-driven MBA graduate with a strong foundation in relationship and change management. Extensive experience in sales, leveraging Salesforce and CRM expertise to drive client satisfaction and business growth. Proven leadership in project and organizational management, complemented by a dedication to training and development. Recognized with customer service and leadership awards, demonstrating a commitment to excellence in affordable lending.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Affordable Lending Manager
Federal Home Loan Mortgage Corporation (Freddie Mac)
09.2020 - Current
- Supports lending and banking clients to develop and execute plans that meet loan origination and community outreach goals
- Conducts market data analysis to uncover trends and identify growth opportunities, guiding strategic business decisions
- Develops actionable strategies by interpreting complex market information, leading to improved market positioning and competitive advantage
- Plans and executes affordable outreach events to promote community engagement and expand program awareness
- Delivers targeted educational initiatives to promote Freddie Mac’s affordable products and resources, building trust and brand recognition
- Features as a keynote speaker at more than 20 in-person and virtual events each year, demonstrating expertise and connecting with audiences effectively
Affordable Lending, Sr./Reporting Analyst
Federal Home Loan Mortgage Corporation (Freddie Mac)
12.2018 - 09.2020
- Reporting analyst and change agent, delivering strategic insights and fostering process enhancements
- Produced routine and ad hoc data reports, interpreting findings to align with sales and outreach objectives
- Led decision-making processes, facilitated training programs, and spearheaded team development initiatives
- Launched automated reporting methods, reducing manual reporting by more than 80%
- Reconciled multi-million-dollar budget and streamlined operations, reducing costs by 20%
- Promoted for exceptional leadership and operational improvements
Master Servicing/Loss Mitigation, Sr.
Federal Home Loan Mortgage Corporation (Freddie Mac)
09.2016 - 12.2018
- Liaison between Freddie Mac and key business partners to streamline processes and achieve business objectives
- Performed detailed analysis of business partners' non-performing loan portfolios
- Monitored trending and assisted in changing Servicer behavior
- Facilitated regular loss mitigation meetings to address and resolve financial challenges effectively
- Applied process-driven data analytics to resolve complicated problems
- Led an initiative to promote Salesforce awareness and optimize business usage, enhancing operational efficiency within Single-Family Operations
Education
MBA - Business Management, Business Analysis
American Public University
Charles Town, WVBachelor of Science - Business Administration, Project Management
Columbia Southern University
Orange Beach, ALSkills
- Proficient at Microsoft Office Suite and Salesforce
- Experienced in SharePoint, Tableau, Power BI
- Verbal and written communication
- Project management
- Relationship management
- Oral and written communications
Accomplishments
- Collaborated with team of 5 in the development of a new Salesforce reporting platform, reducing manual reporting by 80%.
Certification
- Mortgage Bankers Association - Accredited Mortgage Professional (AMP) - October 2017
- The National Society of Leadership and Success - Presidential Member - January 2016
Timeline
Affordable Lending Manager
Federal Home Loan Mortgage Corporation (Freddie Mac)
09.2020 - Current
Affordable Lending, Sr./Reporting Analyst
Federal Home Loan Mortgage Corporation (Freddie Mac)
12.2018 - 09.2020
Master Servicing/Loss Mitigation, Sr.
Federal Home Loan Mortgage Corporation (Freddie Mac)
09.2016 - 12.2018
Bachelor of Science - Business Administration, Project Management
Columbia Southern University
MBA - Business Management, Business Analysis
American Public University
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