Mia A. Carr
Reisterstown
Summary
Results-driven Director of Operations with extensive experience in healthcare administration, strategic planning, and operational leadership. Proven ability to optimize workflows, drive efficiency, and enhance patient care delivery. Adept at budget management, performance improvement, process optimization, and team leadership. Recognized for developing high-impact strategies, fostering cross-functional collaboration, and leading multi-million-dollar healthcare operations. Passionate about creating scalable, patient-centered solutions to improve overall organizational effectiveness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Consultant – Cardiology Group Project
02.2022 - 09.2022
- Standardized workflows and forms to streamline operations and improve documentation accuracy
- Established a centralized call center, enhancing patient communication and scheduling efficiency
- Created an authorization department to improve insurance approval processes
- Developed a denial management workflow, increasing revenue capture and reducing administrative burdens
- Launched 'Lunch & Learn' staff training sessions, fostering continuous professional development
Director of Operations
St. Agnes Medical Group / Ascension Health
06.2011 - 11.2021
- Led multi-site primary care and cardiology practices, overseeing daily operations, budgeting, staffing, and process improvements
- Managed multi-million-dollar budgets, ensuring financial sustainability and operational efficiency
- Designed and implemented standardized workflows, reducing inefficiencies and improving patient care access
- Spearheaded the development of a COVID-19 vaccine clinic & testing site, ensuring compliance with healthcare regulations
- Led physician onboarding and new acquisitions, facilitating seamless integration and operational alignment
- Developed performance management programs, increasing team productivity and engagement
- Partnered with finance, executive leadership, and stakeholders to drive growth initiatives and improve service delivery
- Served as the liaison for third-party payers and PCMH programs, ensuring effective payer-provider relations
- Managed claims processing, compliance audits, and quality control to optimize revenue cycle management
Clinical Registrar / Front Office Lead
Carolina Neurological Clinic
09.2010 - 06.2011
- Managed front office operations, ensuring smooth patient check-ins, scheduling, and billing processes
- Trained and supervised front office staff, optimizing workflow efficiency and customer service
- Oversaw cash management, claims processing, and insurance verification, reducing billing errors
Practice Manager
Clinical Associates, P.A.
09.2009 - 06.2010
- Directed daily administrative and clinical operations, optimizing patient flow and staff performance
- Collaborated with billing teams to enhance revenue cycle management and claims processing
- Established policies, procedures, and quality benchmarks to maintain high clinical standards
- Analyzed and monitored budgets across multiple sites to ensure financial sustainability
Statistical Data Assistant
University of Maryland School of Social Work
03.1997 - 11.2006
- Provided data analytics and reporting support for statewide child support programs
- Conducted quality assurance audits and collaborated with state agencies on data integrity
- Assisted in developing reports and performance metrics to support research initiatives
Education
Bachelor of Arts - Health Administration & Policy
University of Maryland Baltimore County (UMBC)
Baltimore, MD05.2006
Associate of Arts - General Studies
Community College of Baltimore
Baltimore, MD09.1996
Skills
- Healthcare Operations Management
- Strategic Planning & Execution
- Budgeting & Financial Oversight
- Process Improvement & Workflow Optimization
- Team Leadership & Performance Management
- Revenue Cycle & Claims Management
- Compliance & Quality Assurance
- Physician Relations & Onboarding
- Electronic Health Records (EHR) & Data Analytics
Certification
- Healthcare Operations & Compliance Training
- Leadership & Performance Management Workshops
- Revenue Cycle & Claims Management Training
Technical Proficiency
EPIC, Cerner, Athena, E-Clinical Works, PowerChart, PeopleSoft, Kronos, SharePoint, Tableau, NaviNet
Timeline
Consultant – Cardiology Group Project
02.2022 - 09.2022
Director of Operations
St. Agnes Medical Group / Ascension Health
06.2011 - 11.2021
Clinical Registrar / Front Office Lead
Carolina Neurological Clinic
09.2010 - 06.2011
Practice Manager
Clinical Associates, P.A.
09.2009 - 06.2010
Statistical Data Assistant
University of Maryland School of Social Work
03.1997 - 11.2006
Associate of Arts - General Studies
Community College of Baltimore
Bachelor of Arts - Health Administration & Policy
University of Maryland Baltimore County (UMBC)
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