Micaela Abu
Laurel
Summary
Sales and guest services expert dedicated to delivering exceptional customer experiences. Proven track record in fostering strong relationships that drive loyalty and sales growth. Adept at utilizing technology for efficient service delivery and complaint resolution, ensuring a seamless and positive interaction for every customer. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Luminis Health
Lanham
11.2024 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted guests in person and on the phone, assessing their interests and needs to provide tailored assistance.
- Resolved guest complaints by efficiently directing them to appropriate staff members when issues exceeded departmental capabilities.
- Responded to guest inquiries over the phone, ensuring timely transfer to appropriate staff for further assistance.
- Provided general information to guests through incoming calls, enhancing their experience and satisfaction.
Salesperson Rack
Nordstrom Rack
05.2022 - 07.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Cultivated client relationships to foster loyalty and encourage repeat business.
- Built relationships with customers to enhance sales opportunities.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to enhance shopping experience.
- Located merchandise across various stores to address customer needs.
Education
High School Diploma -
Laurel High School
Laurel, MD06-2021
Hair Academy Inc - New Carrollton
Hyattsville, MDSkills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Complaint Handling
- Tech-Savvy
- Customer Service
- Strategic Planning
- Customer/Client relations
- Problem-Solving
- Team Collaboration
Timeline
Guest Service Representative
Luminis Health
11.2024 - Current
Salesperson Rack
Nordstrom Rack
05.2022 - 07.2024
High School Diploma -
Laurel High School
Hair Academy Inc - New Carrollton