Michael D. Barnes
BALTIMORE
Summary
Experienced administrative professional with over 20 years of expertise in administration and customer service. Proven ability to effectively manage diverse responsibilities and multitask. Seeking new opportunities to apply skills and knowledge in a fresh professional setting after retirement. Enthusiastic about leveraging extensive background to make a meaningful impact in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Assistant Vice President – Real Estate/Mortgage Banking Division
The Bank of New York Mellon
12.1997 - 04.2010
- Opened and closed client accounts
- Performed data entry for new business into the Bank's mainframe
- Handled clients’ investments in coordination with the Bank Trading Desk
- Engaged in daily interactions with back-office support
- Managed office operations, including answering inbound and outbound calls, overseeing inventory, ordering supplies, maintaining office equipment, scheduling meetings, and performing data entry
- Maintained both physical and digital records, ensuring organization and currency
- Worked closely with programmers in developing and implementing the Landlord Tenant Rent Security System, which led to a 29% boost in productivity
- Compiled the Division's confidential SARS report for money laundering activities
- Prepared confidential monthly Incident Reports for fraud and compromised client accounts
- Closed loans and managed a loan portfolio exceeding $1 billion
- Oversaw commercial and residential operational and tenant security accounts valued at $5 million
- Handled a high volume of inbound and outbound calls, assisting customers with inquiries and daily transactions
- Managed and trained a team of 12 in Real Estate/Mortgage Banking Administration, conducting evaluations and promotion recommendations
Education
Master of Science - Banking
Mercy College
Dobbs Ferry, New YorkBachelor of Business Administration - Marketing
Bernard Baruch College
Skills
- Administrative support
- Customer support
- Written communication
- Verbal communication
- Office management
- Client management system
- Process improvement
- Real estate administration
- Banking operations
- Leadership
- Project management
- Data management
- Compliance
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- AFS
- DDA
- Baseline Banking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Vice President – Real Estate/Mortgage Banking Division
The Bank of New York Mellon
12.1997 - 04.2010
Bachelor of Business Administration - Marketing
Bernard Baruch College
Master of Science - Banking
Mercy College
Career Break
- Home Improvement / Gut Renovation
- A volunteer member of the Lenox Community Garden
- Extensive International travel
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