MICHAEL BONAVIA
Laytonsville
Summary
Reliable and customer-focused hospitality professional with experience in fine dining, high-volume service environments, and childcare. Proven ability to deliver exceptional guest experiences while managing multiple responsibilities efficiently under pressure. Skilled in building customer relationships, driving repeat business, and contributing to sales goals through effective communication and upselling. Brings a strong work ethic, adaptability, and a commitment to high-quality service in fast-paced, guest-focused environments
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Server
Coopers Hawk
Rockville
09.2024 - Current
- Provided attentive, high-end table service in a fast-paced fine dining environment
- Built strong repeat customer relationships through personalized service, attention to detail, and proactive guest engagement.
- Demonstrated strong knowledge of food and wine pairings, to help guide guest selections
- Consistently met and exceeded monthly Wine Club sales targets, actively promoting membership benefits and driving recurring revenue through guest engagement.
- Maintained efficiency in managing multiple tables while ensuring accuracy in orders, dietary accommodations, and guest requests
Server
Topgolf
Germantown
04.2022 - 08.2024
- Delivered high-volume food and beverage service while maintaining an energetic, customer-focused attitude.
- Served as a shift lead, trusted to train team members, oversee service flow, and support management during busy shifts.
- Managed multiple tables and large parties with professionalism and efficiency.
- Worked collaboratively with team members to meet sales and service goals.
Beer-tender
Doc Waters Cidery
Gaithersburg
07.2021 - 10.2023
- Served and recommended a rotating selection of craft ciders and beers in a fast-paced tasting room environment.
- Educated guests on brewing processes, flavor profiles, and pairing suggestions to enhance their experience.
- Maintained a clean and organized bar area while handling high-volume pours with efficiency.
- Operated POS systems, processed payments, and ensured legal ID verification for all patrons.
- Supported team operations including opening/closing duties, inventory restocks, and event setup for live music or private functions.
- Contributed to team efforts during busy seasons to ensure smooth service.
Childcare Provider
Bar T
Gaithersburg
01.2020 - 03.2022
- Supervised and cared for children during and after-school hours while parents were at work, ensuring a safe, engaging, and structured environment.
- Encouraged positive behavior, teamwork, and respectful communication through structured activities and daily routines.
- Assisted children with homework and school assignments, providing support tailored to individual learning needs.
- Maintained clear communication with parents and staff to ensure consistency in care and behavioral expectations.
Lifeguard
Rsv Pools
01.2018 - 03.2021
- Responded quickly and effectively to emergencies and maintained a calm demeanor under pressure.
- Monitored environments, enforced strict protocols, and managed responsibilities to maintain safety and compliance.
- Ensured safety and compliance with facility rules for all patrons.
- Delivered friendly customer service to guests, resolving concerns to enhance their experience.
- Seasonal Job
Education
Sports Management -
Montgomery College
Rockville, MD 06.2021 - 05.2024
High School Diploma -
Gaithersburg High School
Gaithersburg, MDSkills
- Customer-Focused Communication
- Fast-Paced Service Experience
- Customer Relationship Building
- Point-of-Sale (POS) Systems
- Conflict Resolution
- Adaptability Under Pressure
- Upselling and Persuasion
- Time Management
- Team Collaboration
Timeline
Server
Coopers Hawk
09.2024 - Current
Server
Topgolf
04.2022 - 08.2024
Beer-tender
Doc Waters Cidery
07.2021 - 10.2023
Sports Management -
Montgomery College
06.2021 - 05.2024
Childcare Provider
Bar T
01.2020 - 03.2022
Lifeguard
Rsv Pools
01.2018 - 03.2021
High School Diploma -
Gaithersburg High School